So I was on my iPhone *s which was a little slow due to being old and I was on FaceTime...
GetHuman2759161's Recover Account issue with Snapchat from April 2019
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Help with my Snapchat issue
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GetHuman2759161's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2759161 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2759161 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Snapchat has better answers for you: Snapchat Help Center
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Before contacting them, items GetHuman2759161 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman2759161's own words
So I was on my iPhone *s which was a little slow due to being old and I was on FaceTime with someone and then I went to open Snapchat while I had them on pause and it was taking a really long time to load and open Snapchat with both apps running. My phone kept loading Snapchat then completely restarted my phone to the apple boot logo. Then when It turned back on I tried to open Snapchat and it had logged me out so I had to enter my login in info and now it says my log in info is incorrect when I know for a fact it’s not because I had it all saved in my notes. I have a lot of valuable memories and info saved in this account and have had it for * years. I’m afraid it has been locked and I won’t be able to get back into it. Any help would be GREATLY appreciated. Thank you! *Username - tyadams**
GetHuman2759161 did not yet indicate what Snapchat should do to make this right.
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