Snapchat Customer Service Issues

About 2 to 3 months ago, I had an unusual experience with Snap Maps. I went to bed with my old iPhone, running a 9.2.3 version, on silent in my drawer. I had trouble updating my iPhone, and subsequently, my Snapchat wouldn't update to the latest version. The next morning, my boyfriend was alarmed to see my location showing 40 minutes away from my home in Plymouth, MA, despite me being in bed all night. I would never sneak out or travel that far on a school night. My boyfriend's lack of trust is upsetting, as I didn't go anywhere. I suspect the issue was due to the outdated iPhone and Snapchat versions causing glitches that couldn't be resolved. I wish I could prove my innocence somehow. Any assistance in resolving this matter would be greatly appreciated. Thank you for your help.

This morning, I attempted to log into my Snapchat account only to discover that it had been locked. I am unsure of the reason behind the lock, although I previously received an email alert from Snapchat stating my account was accessed from Chicago. This was actually me logging in, but I fear it may have triggered the lock. I have exhausted all other options to unlock my account except reaching out to Twitter for assistance, which I will do shortly.

I enjoy using Snapchat and have been a user for quite some time. Recently, I upgraded my phone and got a new number due to multiple reasons. However, I'm facing difficulty receiving a verification code on my new number. Despite trying various methods, I have not been successful. I need to update my phone number on Snapchat as I no longer use my old number, [redacted], which I used to create my account. My new number is [redacted]. With around 24 hours left before I lose access to my old phone, I am eager to resolve this issue promptly. I can still access my account and only wish to verify my identity with my new number. Your prompt assistance would be greatly appreciated.

Hello. I hope this message finds you well. I am reaching out regarding an account I used to have named killerheelsgirl. Initially, I created this account as a way to fit in at school, but it evolved into an escape from challenges in my life. Ultimately, it became a source of stress and depression due to various factors. After much reflection, I decided to delete the account, feeling a sense of relief and a new beginning. I value the photos stored in that account for the memories they hold, and I would appreciate your assistance in retrieving them. I wanted to share my story to convey the significance of this request. Thank you for listening, and I hope to receive a response soon. Wishing you a wonderful day.

Hello, I hope you are doing well. I am an experienced traveler who has visited countries like Australia, England, China, India, Japan, Russia, and France. Unfortunately, during one of my recent trips, my beloved camera, which had been with me since I was young, was mysteriously damaged. I was heartbroken to find it shattered and unusable. Unable to purchase a new camera immediately due to other financial commitments, I turned to using Snapchat as an alternative to capture and store memories. However, during another journey, my Snapchat account was unexpectedly hacked, leaving me perplexed and saddened by the loss of my modern digital memories. My username on Snapchat is Oronlvinno78322. I am seeking assistance to resolve this issue promptly. Thank you.

I recently noticed an odd situation on Snapchat. After viewing a friend's story, I noticed the same story listed under subscriptions. This led me to believe that they might have deleted me. While they still follow me on Instagram, the discrepancy left me feeling like a mere fan, which bothered me. I am uncertain whether they deliberately removed me or if it was just a glitch causing their story to reappear. I ended up removing them, feeling regretful now as I am unsure if it was the right decision. I want to reach out to them, but without any contact from their end, I am left confused about the situation. I am eager to clarify this confusion and determine if they intentionally removed me or if there was a misunderstanding.

My daughter's Snapchat account has been impersonated by a boy who assaulted her at school last year. He is facing charges and awaiting a court hearing. He has created a new account using her details without a photo and is stalking her. I would like you to review the account's activity and email all the content to the detective constable handling the case. This boy is making my daughter's life unbearable, and she is now afraid to go to her specialist school tomorrow. Please help us identify the person behind this to bring some normalcy back to her life. The account name is Elli Marston with the date of birth 06/11/[redacted]. We suspect he might be contacting others, pretending to be her to harm her reputation. She fears he is trying to interfere with the investigation by communicating with others using her identity. She accepted the friend request out of concern for her safety but believes it is him based on the language and emojis used, similar to those in his past threatening messages before the assault. - Marilyn M.

I believe someone tampered with my account settings or my information is outdated since changing my number a few months ago. When I try to reset my password, it claims the email is invalid. Strangely, attempting to create a new account shows my email and name are already in use. I only use one email address. My login is ajude6893, and my phone number is [redacted]. My birthdate is 7.11.85. I suspect my ex might have altered my email, although it could also be my mistake. The email associated with my account is [redacted] If possible, please retrieve my account by changing the email back and providing verification. Thank you for your assistance. - A.J.

I am having trouble logging into my Snapchat account because it says my password is incorrect, which I didn't change. The email linked to the account is also showing the same issue. Upon investigating, I had my friends send me snaps to check if someone else was accessing my account, and unfortunately, someone was opening them. It's clear to me that my ex is the one behind this, although he denies it and is using details only he would know. I have sensitive information on that account that I don't want him to have. I need help regaining control of my account. Recovering my account is crucial as it holds personal content I wish to safeguard. I am using an iPhone X currently, in case that helps with troubleshooting.

Hello, I am Ellice N. and I wanted to address the deactivation of my Snapchat account. Unfortunately, I exceeded the 30-day deactivation limit, resulting in the permanent deletion of my account. I deeply regret this as I have lost a significant collection of videos, pictures, and memories accumulated over 5 years. This loss is especially distressing as I deactivated my account temporarily due to mental health reasons and I relied on the content for sentimental value. My previous attempts to recreate the account with the same details have been unsuccessful. I am earnestly appealing for any possible assistance in recovering my Snapchat account under the following details: - Snapchat account name: @ellxce - Email: [redacted] - Deactivated: 16 March [redacted] - Permanently Deleted: 15 April [redacted] I am sincerely grateful for any help in restoring my account, as it holds immense personal significance for me. Losing access to these memories has had a profound impact on my well-being. I appreciate your attention to this matter and hope for a positive resolution. Thank you, Ellice N.

My Snapchat account got deleted due to a TOS report, but I believe it was a mistake as I have not violated any terms. I've used Snapchat for over two years as my main way to stay in touch with friends. The account removal happened suddenly without any warning or clear reason provided. Losing access to it means losing contact with many friends. I want to emphasize that I haven't breached any terms of service and I hope to recover my account soon.

I am struggling to find a way to permanently delete all my Snapchat chat history, including saved messages and conversations. The issue is that even clearing conversations doesn't remove old chat data, taking up a lot of space on my phone and the other person's as well. It would be helpful to have the option to delete saved messages in each contact screen, delete other person's saved data from my phone, and completely remove chat history without anything popping up on my screen, phone memory, or Snapchat servers.

Dear Snapchat, My name is Sheryl F., a 42-year-old mother. My 13-year-old daughter, Alaysia F., has a Snapchat account under the username layfine12. Unfortunately, her password Buttonma19 was hacked, and someone is posting inappropriate pictures posing as her, causing her to receive threats at school and on her brother's Facebook. I urgently need your assistance in shutting down this account to protect my child. The current situation with children being harmed is alarming. Please contact me at [redacted]. Thank you. Sincerely, Sheryl

I reached out to Snapchat regarding my account lock issue, but unfortunately, I haven't received a response yet. I am unsure why my account was permanently locked as I believe I have not violated any of Snapchat's policies. I enjoy using Snapchat and would appreciate clarification on what led to the lock to prevent it from happening again. Thank you. -Liza T.

I believe my Snapchat account has been compromised. Despite multiple attempts to contact Snapchat support via email, I keep receiving the same response repeatedly. Due to privacy concerns, they have declined to reset my password. I have offered to provide identification to prove my identity but to no avail. I am feeling increasingly frustrated as I can no longer recall the email address associated with the account. The only information I remember is the phone number used during sign-up, which I no longer have access to. If resetting the password using my phone number is a viable option, I urge for assistance in recovering my account solely with this detail. I hope to engage in a conversation with a human representative as opposed to automated responses.

I enabled two-factor authentication on my Snapchat account, and unfortunately, my phone broke. To get a better deal on a new phone, I changed my phone number with the promise of $[redacted] off. However, now I can't access my account because the verification code is sent to the old number, which I no longer have. I kindly ask for help to unlink the old number from my account so I can receive the code on my new phone. I have many memories and friends on the platform whom I cherish and would like to retrieve the photos and videos. My Snapchat username is @Dammm_Shame, and the email linked to the account is [redacted] The old number linked to the account is [redacted]. I'm willing to provide any necessary proof to verify that the account belongs to me. Thank you for your assistance.

Yesterday morning, when I tried to log into Snapchat to send my streaks, I discovered I had been logged out. When I tried to log back in, an error message appeared, stating my account was temporarily locked. I received an email explaining the situation and assuring me it was locked by mistake. I kindly request assistance in unlocking my account since I am unaware of any wrongdoing on my part, and it has been locked for over 24 hours. Your help is greatly appreciated.

Yesterday morning, I woke up and went to use Snapchat to send my streaks, but I found myself logged out. Upon trying to log back in, I encountered an error message stating that my account had been temporarily locked. I received an email explaining this was done in error, yet my account remains locked for over ** hours. I kindly request assistance in unlocking my account. I have always adhered to guidelines and am unsure why this occurred. Any help in resolving this matter would be greatly appreciated.

My name is Noor Saqri, and despite my years using Snapchat, I have never seen the app create filters or acknowledge any Islamic holidays. While other religions receive filters or recognition, Islam is left out. I want to highlight the importance of inclusivity and ask Snapchat to create filters for Ramadan and Eid to represent the Muslim community. As a big international company, it's vital to remember and celebrate all religions equally. Thank you for considering this request. Noor Saqri

Hello,  I am disappointed that your organization does not provide direct customer support or phone numbers for account-related queries. I am a long-time user of your app and have stored cherished family photos and memories, including my child's birth for several years. The account was initially set up by my teenage daughter. Recently, I found myself logged out due to my 9-year-old secretly changing my username and the original email associated with the account not being recognized. I am reaching out for help in regaining access to my account. My former username was "Cococouturetm" and it seems to have been changed to "MYMY's". The original email used to set up the account was "[redacted]". I would like to update it to "[redacted]". I have included a picture from a Snapchat filter displaying the username for reference. Your immediate assistance in resolving this issue would be greatly appreciated.