I received an email yesterday that my Snapchat password had been changed. I proceeded t...

GetHuman1879786's customer service issue with Snapchat from January 2019

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Help with my Snapchat issue
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GetHuman1879786's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1879786 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1879786 can let us know if they help or not.
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Before contacting them, items GetHuman1879786 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1879786's own words
I received an email yesterday that my Snapchat password had been changed. I proceeded to try to login and sure enough I couldn’t and my original password didn’t work. I tried to do forget password multiple times with an email but each time it kept sending a code to an unknown number that I never put as my Snapchat phone number. The phone number ended in ** and my phone number I use for Snapchat is ***-***-****. Eventually Snapchat sent me a email to reset the password and the first two times I changed the password, it didn’t work at all. It said that my password was wrong. The third time I tried, the password went through but sent me to a page where I needed to confirm my phone number which was again the ***-***-XX** number that I did not recognize. I then reported my account being hacked and told them everything I’ve said in this current paragraph. They responded with an automated email and stated they would delete my account and that’s the most they could do for me. They said reply to the email to delete account and that’s what I did. That was at *:** ********. It is not **:** ********. The longer my account is up then the longer the hacker is able to go through my personal information. I’m losing my patience and I would like to have my account deleted IMMEDIATELY.

GetHuman1879786 did not yet indicate what Snapchat should do to make this right.

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Snapchat

Customer service issue
Reported by GetHuman1879786
Jan 2nd, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 25728 others
0 customers following this

Timeline

GetHuman1879786 started working on this issue
Jan 2nd, 2019 5:10pm