So I just broke up with my boyfriend and he’s being psychotic and knew all my passwords...

GetHuman-kylanmic's customer service issue with Snapchat from December 2018

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Help with my Snapchat issue
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GetHuman-kylanmic's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kylanmic will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kylanmic can let us know if they help or not.
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Before contacting them, items GetHuman-kylanmic may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-kylanmic's own words
So I just broke up with my boyfriend and he’s being psychotic and knew all my passwords because we were together so long. I went into my Snapchat and realized he had been in it because he blocked people, so I changed the number which he had changed to his, to my friends because he took my phone and I also changed the password. He has access to my email so he went in and changed the number and password again via email and then changed the password to my email where I can’t even get in anymore. So I have no way of getting any contacts or anything because he’s changed all of my accounts and took my phone I’m literally blocked out of my life. Please help me get back in and keep him from ever having access to it again.

GetHuman-kylanmic did not yet indicate what Snapchat should do to make this right.

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Snapchat

Customer service issue
Reported by GetHuman-kylanmic
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 25082 others
0 customers following this

Timeline

GetHuman-kylanmic started working on this issue
Dec 24th, 2018 7:41pm

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