Around * am my Snapchat was logged into and pictures from my messages with my boyfriend...

GetHuman1823352's customer service issue with Snapchat from December 2018

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Help with my Snapchat issue
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GetHuman1823352's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1823352 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1823352 can let us know if they help or not.
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Before contacting them, items GetHuman1823352 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1823352's own words
Around * am my Snapchat was logged into and pictures from my messages with my boyfriend (Ozzie) and from my memories were saved and sent to my boyfriends Snapchat account. Then his Snapchat was also hacked and the pictures that “I sent him” were saved and posted to his story by the hacker. Ozzie was then called by his best friend that had seen the story and Ozzie tried to log back into his Snapchat to delete the photos and his password had been changed. He then recovered his account via phone number. we both have checked our emails for an email stating where he and I were logged in but there was no email or anything tracing who had logged in or where it was sent from. I know you won’t be able to tell me who did it but I am just trying to find some sort of help on who could have done it such as the location area and also why we never got an email of someone else logging into our accounts. Thank you. *My Snapchat username is: gracee.cooperr*My boyfriends username is: ozzier**

GetHuman1823352 did not yet indicate what Snapchat should do to make this right.

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Snapchat

Customer service issue
Reported by GetHuman1823352
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 25063 others
0 customers following this

Timeline

GetHuman1823352 started working on this issue
Dec 24th, 2018 4:23pm

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