I want to speak to a human, snapchat keep sending automated responses to my query. **R...

GetHuman-sonia_yo's customer service issue with Snapchat from November 2018

14 views | 20017 similar | 0 following
Help with my Snapchat issue
First: share to improve GetHuman-sonia_yo's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-sonia_yo's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sonia_yo will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-sonia_yo can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-sonia_yo may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-sonia_yo's own words
I want to speak to a human, snapchat keep sending automated responses to my query. **Read below my request and then their response i have been given * times, Theresa doesnt exist.**My email: My streak of *** days died due to app failire its is unfair as snapchat kept crashing everytime i went into the app, i put my full efforts into trying to save it, my friend repeatedly snapped me in hope it would remain but a snap was required my me. I reported this issues via feedback when the app kept closing down.**The streak was *** days long, nearly * years, i would be ver appreciative if on this occasion it can be restored, in the last * years i have not had this issue. This occurrence my streak died because of your app failure.**Thank you and i hope to hear from you with good news***Snapchat response: Hi there,**Thanks for reaching out!**We've looked into your request and unfortunately we will not be able to restore your Snapstreak with your friend****To keep up a Snapstreak, both people must send a Snap (not a Chat) back and forth to each other within ** hours.**To further clarify, Memories content, Spectacles media, and Snaps sent to a Group do not count towards Snapstreaks you have with individual Snapchatters.**For more on Snapstreaks, please go here.**Best,*Theresa

GetHuman-sonia_yo did not yet indicate what Snapchat should do to make this right.

How GetHuman-sonia_yo fixed the problem

We are waiting for GetHuman-sonia_yo to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-sonia_yo fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-sonia_yo
Nov 2nd, 2018 - 5 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 20017 others
0 customers following this


GetHuman-sonia_yo started working on this issue
Nov 2nd, 2018 12:57pm