I want to speak to a human, snapchat keep sending automated responses to my query. **R...
GetHuman-sonia_yo's customer service issue with Snapchat from November 2018
14 views | 20017 similar | 0 following
Help with my Snapchat issue
First: share to improve GetHuman-sonia_yo's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-sonia_yo's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sonia_yo will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-sonia_yo can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Snapchat has better answers for you: Snapchat Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-sonia_yo may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-sonia_yo's own words
I want to speak to a human, snapchat keep sending automated responses to my query. **Read below my request and then their response i have been given * times, Theresa doesnt exist.**My email: My streak of *** days died due to app failire its is unfair as snapchat kept crashing everytime i went into the app, i put my full efforts into trying to save it, my friend repeatedly snapped me in hope it would remain but a snap was required my me. I reported this issues via feedback when the app kept closing down.**The streak was *** days long, nearly * years, i would be ver appreciative if on this occasion it can be restored, in the last * years i have not had this issue. This occurrence my streak died because of your app failure.**Thank you and i hope to hear from you with good news***Snapchat response: Hi there,**Thanks for reaching out!**We've looked into your request and unfortunately we will not be able to restore your Snapstreak with your friend****To keep up a Snapstreak, both people must send a Snap (not a Chat) back and forth to each other within ** hours.**To further clarify, Memories content, Spectacles media, and Snaps sent to a Group do not count towards Snapstreaks you have with individual Snapchatters.**For more on Snapstreaks, please go here.**Best,*Theresa
GetHuman-sonia_yo did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-sonia_yo fixed the problem
We are waiting for GetHuman-sonia_yo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.