I want to speak to a human, snapchat keep sending automated responses to my query. **R...

GetHuman-sonia_yo's customer service issue with Snapchat from November 2018

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Help with my Snapchat issue
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The issue in GetHuman-sonia_yo's own words
I want to speak to a human, snapchat keep sending automated responses to my query. **Read below my request and then their response i have been given * times, Theresa doesnt exist.**My email: My streak of *** days died due to app failire its is unfair as snapchat kept crashing everytime i went into the app, i put my full efforts into trying to save it, my friend repeatedly snapped me in hope it would remain but a snap was required my me. I reported this issues via feedback when the app kept closing down.**The streak was *** days long, nearly * years, i would be ver appreciative if on this occasion it can be restored, in the last * years i have not had this issue. This occurrence my streak died because of your app failure.**Thank you and i hope to hear from you with good news***Snapchat response: Hi there,**Thanks for reaching out!**We've looked into your request and unfortunately we will not be able to restore your Snapstreak with your friend****To keep up a Snapstreak, both people must send a Snap (not a Chat) back and forth to each other within ** hours.**To further clarify, Memories content, Spectacles media, and Snaps sent to a Group do not count towards Snapstreaks you have with individual Snapchatters.**For more on Snapstreaks, please go here.**Best,*Theresa
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Snapchat

Customer service issue
Reported by GetHuman-sonia_yo
Nov 2nd, 2018 - a mon ago
I have an issue with Snapchat too
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Seen by 9 customers so far
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GetHuman-sonia_yo started working on this issue
Nov 2nd 12:57pm