I want to speak to a human, snapchat keep sending automated responses to my query. **R...
GetHuman-sonia_yo's customer service issue with Snapchat from November 2018
Help with my Snapchat issue
First: share to improve GetHuman-sonia_yo's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-sonia_yo's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sonia_yo will want to follow the link below to head to their help center. We will check on GetHuman-sonia_yo later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-sonia_yo may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-sonia_yo's own words
I want to speak to a human, snapchat keep sending automated responses to my query. **Read below my request and then their response i have been given * times, Theresa doesnt exist.**My email: My streak of *** days died due to app failire its is unfair as snapchat kept crashing everytime i went into the app, i put my full efforts into trying to save it, my friend repeatedly snapped me in hope it would remain but a snap was required my me. I reported this issues via feedback when the app kept closing down.**The streak was *** days long, nearly * years, i would be ver appreciative if on this occasion it can be restored, in the last * years i have not had this issue. This occurrence my streak died because of your app failure.**Thank you and i hope to hear from you with good news***Snapchat response: Hi there,**Thanks for reaching out!**We've looked into your request and unfortunately we will not be able to restore your Snapstreak with your friend****To keep up a Snapstreak, both people must send a Snap (not a Chat) back and forth to each other within ** hours.**To further clarify, Memories content, Spectacles media, and Snaps sent to a Group do not count towards Snapstreaks you have with individual Snapchatters.**For more on Snapstreaks, please go here.**Best,*Theresa
GetHuman-sonia_yo did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-sonia_yo fixed the problem
We are waiting for GetHuman-sonia_yo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.