My ** year old daughter has been subject to grooming by an ** year old male and he has...
GetHuman-green_bi's customer service issue with Snapchat from October 2018
Help with my Snapchat issue
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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-green_bi's own words
My ** year old daughter has been subject to grooming by an ** year old male and he has encouraged her to send explicit pictures of herself and also self harm. He has also sent videos of himself masturbating and we have seen thousands of explicit messages he has sent her. This has been reported to the police and he was arrested on Wednesday evening, his phone has been seized by the police. However he was released after questioning and has then hacked my daughters snap chat account and deleted all the messages. I have informed the police of this who have now escalated the case to CID and are making arrangements for their specialist IT team to try and recover the messages from the phone. I am aware that snap chat servers will hold this information for a limited amount of time and so I am pleading with you to help me and help the police find this information before it is lost forever. Her snap chat name is grlauren**** and his is jirving***, these conversation started on the *st July and there are literally hundreds of text and picture messages that he has deleted on Wednesday **th October. Please please help me, I have a crime reference number too if that helps
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