My ** year old daughter has been subject to grooming by an ** year old male and he has...

GetHuman-green_bi's customer service issue with Snapchat from October 2018

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The issue in GetHuman-green_bi's own words
My ** year old daughter has been subject to grooming by an ** year old male and he has encouraged her to send explicit pictures of herself and also self harm. He has also sent videos of himself masturbating and we have seen thousands of explicit messages he has sent her. This has been reported to the police and he was arrested on Wednesday evening, his phone has been seized by the police. However he was released after questioning and has then hacked my daughters snap chat account and deleted all the messages. I have informed the police of this who have now escalated the case to CID and are making arrangements for their specialist IT team to try and recover the messages from the phone. I am aware that snap chat servers will hold this information for a limited amount of time and so I am pleading with you to help me and help the police find this information before it is lost forever. Her snap chat name is grlauren**** and his is jirving***, these conversation started on the *st July and there are literally hundreds of text and picture messages that he has deleted on Wednesday **th October. Please please help me, I have a crime reference number too if that helps
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Customer service issue
Reported by GetHuman-green_bi
Oct 19th, 2018 - 3 mons ago
I have an issue with Snapchat too
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GetHuman-green_bi started working on this issue
Oct 19th, 2018 8:43am