Hi! I recently broke my phone and switched to a new one. Because it was broken, I was u...
GetHuman1152927's customer service issue with Snapchat from September 2018
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Help with my Snapchat issue
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GetHuman1152927's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1152927 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1152927 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Snapchat has better answers for you: Snapchat Help Center
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Before contacting them, items GetHuman1152927 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman1152927's own words
Hi! I recently broke my phone and switched to a new one. Because it was broken, I was unable to transfer any info to my new device, and was also unable to keep my same phone number. When attempting to log into your app on my new phone, I found myself unable to due to lack of access to the old phone number. This was very upsetting, and I cannot believe there isn't another method of authenticating the log in. Anyway, I'm hoping you can grant me access to my account. I can provide any information associated with my account necessary (name, birthday, password, email, location settings, friends, etc.). My snap score is over ** thousand and all my snap streaks have been lost due to this issue. Please help me get into my account. Thank you!
GetHuman1152927 did not yet indicate what Snapchat should do to make this right.
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