Please help! My ex boyfriend recently got a hold on my phone. Long story short, he deac...
GetHuman-kennia's customer service issue with Snapchat from September 2018
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Help with my Snapchat issue
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Top Tip from another customer
If you account is disabled then you may not be able to get it back. Most accounts are disabled because of violating Zynga rules.
The issue in GetHuman-kennia's own words
Please help! My ex boyfriend recently got a hold on my phone. Long story short, he deactivated my Snapchat account. I tried signing back in but it says that my account is currently deactivated and that I need to verify my account through my email. That’s another problem. I never verified Snapchat with that email because I forgot the password to it. It was very old so I avoided doing that. I also have a different phone number from the one I had inserted there. I also tried other options like getting a code through google settings so many times and it didn’t work. I tried liking it to other emails I made so I can recover it, and nothing helped. I’ve tired everything. Now I can’t sign in at all and I have lots of family memories on there. I can prove the account is mine because it has many selfies of mine that are the same ones I have on my Facebook account and my instagram. I would appreciate if you guys can help me get it back. Thank you.
GetHuman-kennia did not yet indicate what Snapchat should do to make this right.
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Sep 7th, 2018 12:57am
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