Please help! My ex boyfriend recently got a hold on my phone. Long story short, he deac...

GetHuman-kennia's customer service issue with Snapchat from September 2018

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Help with my Snapchat issue
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The issue in GetHuman-kennia's own words
Please help! My ex boyfriend recently got a hold on my phone. Long story short, he deactivated my Snapchat account. I tried signing back in but it says that my account is currently deactivated and that I need to verify my account through my email. That’s another problem. I never verified Snapchat with that email because I forgot the password to it. It was very old so I avoided doing that. I also have a different phone number from the one I had inserted there. I also tried other options like getting a code through google settings so many times and it didn’t work. I tried liking it to other emails I made so I can recover it, and nothing helped. I’ve tired everything. Now I can’t sign in at all and I have lots of family memories on there. I can prove the account is mine because it has many selfies of mine that are the same ones I have on my Facebook account and my instagram. I would appreciate if you guys can help me get it back. Thank you.

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How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Snapchat

Customer service issue
Reported by GetHuman-kennia
Sep 5th, 2018 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 13224 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used

Timeline

GetHuman-kennia started working on this issue
Sep 5th, 2018 12:31pm
GetHuman-kennia indicated the issue is not fixed yet.
Sep 7th, 2018 12:57am

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