On Snapchat, a guy I thought was my friend, saved videos of me I told him to delete tod...
GetHuman994327's customer service issue with Snapchat from August 2018
Help with my Snapchat issue
GetHuman994327's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman994327 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman994327 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Snapchat has better answers for you: Snapchat Help Center
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The issue in GetHuman994327's own words
On Snapchat, a guy I thought was my friend, saved videos of me I told him to delete today, saved from last year. He said he would but I saw it said he recorded the videos of me and I got upset. I don’t trust him with his phone, saying he doesn’t have anything. I want his phone taken away or a search done on his phone. They are videos I sent when we were dating, last year and I don’t feel comfortable him having it still, now that we aren’t together. He deleted me when I told him I saw that snapchat said “recorded” and sent me the notification and I told him I’m reporting him. I reached out to the police but I am mad because on Snapchat, it was saved and somehow RECORDED?! How is that possible? He is ** years old and I don’t feel comfortable him having anything of me! I don’t have screenshots of it saying “recording” but I have his user name. And other screenshots.
GetHuman994327 did not yet indicate what Snapchat should do to make this right.
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