I forgot my snpachat password and logged out of the account by accident I went to chang...

GetHuman-heidigo's customer service issue with Snapchat from August 2018

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The issue in GetHuman-heidigo's own words
Change my password ... I forgot my snpachat password and logged out of the account by accident I went to change it via phone but can't do it as it tells me my phone number isn't the one I used to set the account up with but it has worked once when I out it in so I changed the password then tried to log in with my new password and it told me my password was wrong I then went to change it again to which it tells me my phone number is incorrect again I also cannot change it via email as its logged in with my old email which I cannot access
My snpachat stores a majority of my photos and is how I connect with my friends if I cannot get back into my account I will have lost all my photos and I have had this account for * years so there are a lot of images on there I will not be able to get back because it tells me my number is wrong
Sorting out the issue as to why it tells me my phone number is wrong but when it works doesn't reset my password I also have the messages from snapchat which clearly show that it is the phone number to my account
I've always used snapchat ever since I got my first phone I am I constant user and keep other uses active thru my use I also recommend to family that don't have it
I've tried creating new emails in an attempt to access thru email and tried all different passwords and typed my number in all different ways I've also used other people's devices to try and resolve this to which it doesn't worl
I have an issue with Snapchat too
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Customer service issue
Reported by GetHuman-heidigo
Aug 11th, 2018 - a yr ago
I have an issue with Snapchat too
Not resolved
Seen by 4 customers so far
Similar issue to 10595 others
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GetHuman-heidigo started working on this issue
Aug 11th, 2018 5:12pm