Snapchat Customer Service Issues

I know this has been asked before, but is there a way to recover my Snap Story from Sunday? We went to the beach for the first time with our kids. I thought I was saving the snaps while posting them, but only one got saved, and it's just of one of my kids. I feel really upset because that day is gone, and no one else took any pictures. I don't know what to do. If there's any way you can assist me, I would appreciate it immensely. Please help me out. Thank you.

My phone was stolen at a party, and it has my Snapchat account with all my high school memories, pictures, and contacts. As an aspiring artist/party promoter, I rely on my Snapchat for business opportunities. I attempted to log in from my sister's phone, but I couldn't receive the verification code as it was being sent to my stolen phone. Please note that I cannot access the associated email as it was set up by a friend who I have lost contact with. If anyone can help, please message @[redacted] or send details to my girlfriend's Snapchat at @blackstaliondez. Thank you.

I'm facing an issue with accessing my old Snapchat account. I created a new account for a fresh start but now I can't log back into my original account to let my friends know. I didn't complete the email or phone verification, so I'm unable to reset the password for my old account. Entering my email doesn't allow me to change the password, and my phone number is not being recognized for verification. I really need to regain access to my old account where all my friends are. I understand this might be a difficult situation, but I'm eager to find a solution and would appreciate any assistance you can provide in helping me recover my old account.

I am facing a verification issue. When I got a new phone number, I forgot to update it on my account. Now, I can't log back in because it's asking me to verify on my old phone number which I don't have anymore. I'd like the option to verify with my email instead. I need your assistance to log back into my account, update my number, and avoid this problem in the future. I don't have my recovery code but it would be helpful to verify my account with a code sent to my email. I hope this information is enough for you to understand my issue and assist me. Thank you.

My girlfriend and I had a Snap streak that lasted nearly [redacted] days since we first met. Suddenly, the streak disappeared without any warning, not even the hourglass icon appeared. I reached out to Snapchat for help, but only received automated responses stating that users must reply every 24 hours to maintain a streak. I have been emailing their support team daily for the past 19 days, hoping for a resolution. It is frustrating how unresponsive Snapchat has been. I am considering how to escalate this matter further as this is not the first time their technical issues have affected users.

My girlfriend traveled to Wales yesterday, where there's no signal for 7 days. To keep our Snapchat streaks and our red heart (we've been each other's top friends for 2 weeks), she shared her username and password. However, when I tried to log in, it asked for a verification code. I can't access it as it needs her phone or email, and she can't send it due to the lack of network. I'm willing to show you our messages to confirm she shared the details and her location to prove the lack of signal. It's urgent as we could lose our streaks and heart soon. I can offer any further proof needed, but reaching out to her is impossible. Please try texting her to see it won't go through. Thank you for your attention,

While helping my friend with her Snapchat streaks, I let her use my account. When I logged back in, I couldn't remember my password, though I was sure I had it right. Despite several attempts with different passwords, I kept getting an error message. After trying to reset my password via phone number (which I was sure was correct), I didn't receive the verification email. I also asked friends for help, but no one knew. I really want access to my account for the memories stored there. My username is janet.dem. I hope to regain access soon! Thank you.

Hello! I have a suggestion for a future update. I understand this might not be the ideal platform for this, but after searching, this seemed like the best place to share my idea. My suggestion is to consider collaborating with Spotify or Apple Music or even both. For example, a feature where if music is playing on Snapchat, the Shazam tool could recognize the song and turn it into a geofilter or sticker with the album art, song title, and artist. This would allow friends to see what music you are enjoying. I believe this concept offers a simple and unique way for users globally to share music. I hope this feedback reaches the appropriate team. Thank you for considering this proposal.

My partner is currently in basic training for the Army. I've been maintaining our Snapchat streaks by sending him pictures daily, but I encountered an issue last night that's been bothering me. I can't log into his account on my phone as it keeps saying "incorrect password," even though I've been using the same password he shared with me for the past month. He authorized me to access his account through a message on Snapchat. I would appreciate some assistance in resolving this problem. Thank you.

I have reached out to Snapchat support multiple times, but unfortunately, I have not received helpful assistance. The issue I am facing is the disappearance of the streak I have with my friend, despite sending picture snaps every day without fail. The generic responses from Snapchat on how to maintain a streak are unhelpful as I am looking for a specific solution to why this particular streak is not being counted. It appears that Snapchat may have mistakenly assumed my friend lost all streaks when, in reality, we only have a streak with each other. I am hoping for a meaningful response that addresses this issue and provides a solution, as I value this streak. If the problem persists, I may have to uninstall the app and encourage others to do the same. Thank you for your attention to this matter.

Hello, I understand your concern about privacy and the importance of feeling safe on social media platforms. It's completely valid to want to change your username to better protect your identity. Making sure your online presence reflects your current comfort level is essential. I recommend being cautious and selective with the information you provide online to maintain your safety. Hopefully, with a new username, you will feel more secure and at ease using Snapchat. Thank you for reaching out and expressing your request for a username change. Kind regards.

Hello Snapchat, I have been using your app for several years and enjoy the features it offers like instant communication, lenses, filters, and stickers. However, I have noticed that Snapchat significantly drains my battery. Even opening the app for a short time can cause a rapid decrease in battery percentage. Today, for example, after posting a picture to My Story, my iPhone battery went from 91% to 71%. Many users I have spoken to have experienced similar issues. I mainly use Snapchat when my phone is plugged in to avoid quick battery drainage. I would appreciate it if this battery drain issue could be addressed. Thank you for your attention to this matter.

My daughter's Snapchat app vanished from her phone, so she had to reinstall it and got logged out. We have the original email for the account, but Yahoo won't allow us to reset the password. The phone number on the account isn't valid, and we don't recognize the digits given. There are precious photos of deceased loved ones we want to retrieve. She also wants her account back; this issue arose yesterday evening when the app glitched, and everything vanished, including her photos and streaks. We're hoping to resolve this matter.

My Snapchat account, @jackiepaladino, is still searchable, but I got signed out suddenly and can't log back in. I attempted to use four different emails to recover it, but it says they are all invalid. I prefer not to create a new account because all my contacts are on the old one. When I tried to create a new account with the same username, it said it was taken. How should I proceed?

Lately, I have been experiencing issues with my Snapchat. The app keeps crashing repeatedly after running slowly for a while. Despite reinstalling the app multiple times per day and restarting my phone numerous times, the problem persists. I have followed troubleshooting steps without success. Additionally, my microphone is only malfunctioning within Snapchat, producing distorted audio like a drill or high-pitched noise. Testing the microphone through the default camera app shows it works well. The microphone in Snapchat only functions when using headphones. I have even tried re-enabling the microphone in the device settings to no avail. Any assistance would be greatly appreciated. Thank you.

Hi Snapchat Team, I'm reaching out for assistance in helping us locate someone due to a Snapchat app glitch involving a snapcode addition. It occurred at an Indian Engagement Party hosted at the Kent Conference & Event Center in Kent, Washington (Geo tag: Amrinder & Harman's Engagement July 29th). To provide context, cultural restrictions at Indian events prohibit direct communication or number exchange between girls and guys. Despite this, an unknown guy at the party handed me a phone on the dance floor to share my snapcode, which unfortunately did not work. A friend on Snapchat with the username (dimpal_bajwa) has a picture of the person, but we lack further identifying information. Any assistance you can provide in resolving this issue would be greatly appreciated.

Hello, I am having trouble accessing my account as it keeps showing an error message saying "cannot find user." I am eager to log back in to retrieve my saved memories before my account gets permanently deleted after 30 days of deactivation, which started on July 2, [redacted]. Today marks the end of the 30-day period, so I attempted to log in but encountered the same error message. Last time I logged in post-deactivation, it indicated I had 0 days left before deletion, so I understand it may take until midnight for the account to be removed. I am willing to pay to regain access to my account if needed. Retrieving my saved memories is very important to me, so I kindly request your help in restoring my account promptly. Thank you.

Hello, I'm encountering an issue while trying to access my account - receiving a "cannot find user" message. I'm eager to regain access to retrieve all my stored memories. I understand there is a 30-day deactivation period, during which I can log back in at any time, followed by the deletion of the account after 30 days. My account was deactivated on July 2, [redacted], making today the end of the 30-day period. Despite my attempt to log in today, it still shows "cannot find user." Previously, upon login post-deactivation, I was informed of having 0 days left before deletion. Hence, I believe my account will only be deleted after midnight. As it has not been a full 30 days yet, could you please assist me in recovering my account to retrieve my memories? I am willing to pay for any necessary fees if required. Thank you.

Every video I record appears clear, but once posted to my story, it becomes extremely blurry and grainy. This happens consistently with videos, while pictures are affected less frequently. I have updated to the latest version, restarted my phone multiple times, deleted and reinstalled Snapchat (losing many memories that were not backed up for some reason), but the issue persists. The phone's camera functions properly, indicating that the problem lies within Snapchat itself. This problem has been ongoing for months, and I am unsure if the issue persists when sending videos to individuals. Despite searching online, I have not found any solutions. The lack of a video quality setting in the app's settings limits my ability to troubleshoot. I urgently require a resolution for this issue. Thank you.

Hello, I am having trouble logging into my account as it keeps showing an error message saying "cannot find user." I really need access to my account to retrieve all my saved memories. I understand there is a 30-day deactivation period before the account is permanently deleted. My account was deactivated on July 2, [redacted], which means today marks the end of the 30-day period. I tried to log in today, but it still shows the same error message. Last time I logged in post-deactivation, it indicated I had 0 days left before deletion, so I assume it would be deleted at midnight. However, since it hasn't been a full 30 days, can you please assist me in recovering my account so I can retrieve my memories? I am willing to pay for any necessary recovery process. Thank you.