My Snapchat account was @ilycory. Me and my ex boyfriend got into it we had a very bad...

GetHuman-acidsadn's customer service issue with Snapchat from July 2018

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Help with my Snapchat issue
GetHuman-acidsadn's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-acidsadn will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-acidsadn can let us know if they help or not.
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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-acidsadn's own words
My Snapchat account was @ilycory. Me and my ex boyfriend got into it we had a very bad abusive relationship and he decided to change my password on Snapchat through my phone he also changed the phone number associated with the account along with removed the email. I never noticed until after I couldn’t log in anymore he then broke my phone and I couldn’t contact anybody. My original phone number which was associated with my account was **********, and the original email was *****@***.com . If there is a way I can please regain access back to my account it would be really helpful as he still has access to it and it’s a privacy concern I have that he might try causing me harm. Or if there is a way you can just delete the whole account in general. Please help me soon thanks

GetHuman-acidsadn did not yet indicate what Snapchat should do to make this right.

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Snapchat

Customer service issue
Reported by GetHuman-acidsadn
Jul 1st, 2018 - 3 years ago
Fixed
Seen by 9 customers so far
Similar issue to 5982 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used

Timeline

GetHuman-acidsadn started working on this issue
Jul 1st, 2018 4:33am
GetHuman-acidsadn indicated the issue is not fixed yet.
Jul 1st, 2018 6:05am

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