A couple of weeks ago, I was at a pool and someone knocked my phone into the water (not...

GetHuman829364's customer service issue with Snapchat from June 2018

Help with my Snapchat issue
The issue in GetHuman829364's own words
A couple of weeks ago, I was at a pool and someone knocked my phone into the water (not me, there was nothing I could have done to prevent this). Like any normal person I wasn’t able to instantly drive to the store and buy a new phone, I had to wait a few days. I didn’t have access to Snapchat during this few days, but I certainly would have continued my streak if I did have access to it (the streak was over *** days, I was clearly interested in continuing it). As soon as I got my new phone I continued where I left off and my friend and I already have a * day streak again. Clearly we love using Snapchat to keep up a streak, so why am I being punished for a stranger breaking my phone? Snapchat told me they were unable to restore my streak, but a friend of mine recently had his streak restored under very similar circumstances. I feel I’ve been treated unfairly, I simply want my streak back so I can continue snapping my friend.
GetHuman829364 did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman829364
Jun 28th, 2018 - 10 mons ago
I have an issue with Snapchat too
Fixed
Seen by 8 customers so far
Similar issue to 5724 others
0 customers following this
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Timeline
GetHuman829364 started working on this issue
Jun 28th, 2018 3:03pm
GetHuman829364 shared this issue with followers on Twitter
Jun 28th, 2018 3:03pm
GetHuman829364 indicated the issue is not fixed yet.
Jun 28th, 2018 3:06pm
GetHuman829364 shared this issue with followers on Twitter
Jun 28th, 2018 3:07pm
GetHuman829364 indicated the issue is not fixed yet.
Jun 30th, 2018 4:05pm