My snapchat keeps crashing and taking me back to my homescreen. On Tuesday, May...
GetHuman-wsaschi's customer service issue with Snapchat from June 2018
Help with my Snapchat issue
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Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-wsaschi will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-wsaschi can let us know if they help or not.
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Before contacting them, items GetHuman-wsaschi may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-wsaschi's own words
My snapchat keeps crashing and taking me back to my homescreen. On Tuesday, May **, **** in the evening. I clicked on my snapchat and swiped to my chats list it told me I had no friends and that only one person had recently snapped me. So I kept trying to fresh then a minute or * later the app blanked out and took me back to my homescreen I tried to get it working twice , I deleted the app & redownloaded it still wouldn’t work so I just deleted it for good and used another phone to do my streaks and for the little stuff I’ll want to post on snapchat. So Friday , June *, **** I started to redownload the app but I didn’t know it got finish until June *, **** around **am. So I figured that the app download and stuff I did the regular routine by logging in & stuff. So when I logged in of course snapchat it’s going to tell you , you have no friends on snapchat so you’ll have to fresh so I freshed the app and on my chat side it told me I had ** recent notifications and it was from the people I streak with and on my friends*discovery side it told me that I had no friends so when I started to refresh the app about * or a minute later the app crashed again. It continuously did that the whole even when I reboot my phone and it’s like when I used the snapchat app my phone will get real hot and make snapchat even worse.
GetHuman-wsaschi did not yet indicate what Snapchat should do to make this right.
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