My snapchat keeps crashing and taking me back to my homescreen. On Tuesday, May...

GetHuman-wsaschi's customer service issue with Snapchat from June 2018

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Help with my Snapchat issue
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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-wsaschi's own words
My snapchat keeps crashing and taking me back to my homescreen. On Tuesday, May **, **** in the evening. I clicked on my snapchat and swiped to my chats list it told me I had no friends and that only one person had recently snapped me. So I kept trying to fresh then a minute or * later the app blanked out and took me back to my homescreen I tried to get it working twice , I deleted the app & redownloaded it still wouldn’t work so I just deleted it for good and used another phone to do my streaks and for the little stuff I’ll want to post on snapchat. So Friday , June *, **** I started to redownload the app but I didn’t know it got finish until June *, **** around **am. So I figured that the app download and stuff I did the regular routine by logging in & stuff. So when I logged in of course snapchat it’s going to tell you , you have no friends on snapchat so you’ll have to fresh so I freshed the app and on my chat side it told me I had ** recent notifications and it was from the people I streak with and on my friends*discovery side it told me that I had no friends so when I started to refresh the app about * or a minute later the app crashed again. It continuously did that the whole even when I reboot my phone and it’s like when I used the snapchat app my phone will get real hot and make snapchat even worse.

GetHuman-wsaschi did not yet indicate what Snapchat should do to make this right.

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Snapchat

Customer service issue
Reported by GetHuman-wsaschi
Jun 2nd, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 526 others
0 customers following this

Timeline

GetHuman-wsaschi started working on this issue
Jun 2nd, 2018 3:01pm

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