Hi snap support, I know it was stupid to not have the code noted down, but I lost acces...

GetHuman-dxmni's customer service issue with Snapchat from June 2018

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Help with my Snapchat issue

GetHuman-dxmni's next move: find and follow the right step-by-step guide.

Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dxmni will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-dxmni can let us know if they help or not.

How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?

If you don't see a guide here that matches the problem you are having, please see if Snapchat has better answers for you: Snapchat Help Center

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The issue in GetHuman-dxmni's own words

Hi snap support, I know it was stupid to not have the code noted down, but I lost access to my account today, when I logged out of my snap to lend my phone to a friend. I recently changed my phone number on sunday and went through this problem however I was able to get a recovery code before I changed my number. Now, I thought that my phone would be a recognized device for my account, however it seems as if that wasn't the case, and I need a new recovery code. I have many years of memories, many important contacts and chats on my account right now, and I am hoping and praying that you can help me get access to my account. My account username is: demani****** and the email on the account is *****@***.com I also remember the password for the account. Please help.

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Customer service issue

Reported by GetHuman-dxmni

Jun 2nd, 2018 - 2y ago

I have an issue with Snapchat too

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GetHuman-dxmni started working on this issue

Jun 2nd, 2018 2:29am

GetHuman-dxmni indicated the issue is not fixed yet.

Jun 2nd, 2018 3:59am

GetHuman-dxmni indicated the issue is not fixed yet.

Jun 2nd, 2018 4:02am

GetHuman-dxmni indicated the issue is not fixed yet.

Jun 3rd, 2018 4:22pm

GetHuman-dxmni indicated the issue is not fixed yet.

Jun 6th, 2018 1:19pm

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Hi snap support, I know it was stupid...