Hey snapchat,*My phone isnt showing the makority of my streaks. I know I sent all the p...

GetHuman-beadoidi's Lost Snap Streak issue with Snapchat from April 2018

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Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-beadoidi will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-beadoidi can let us know if they help or not.
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Before contacting them, items GetHuman-beadoidi may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If you lost your streak or if it disappeared in error, you can report the issue to them here https://support.snapchat.com/en-US/i-need-help
The issue in GetHuman-beadoidi's own words
Hey snapchat,*My phone isnt showing the makority of my streaks. I know I sent all the people snaps because I keep track of when I send streaks — so that i dont lose them. I saw no timers. I have over *** streaks in total and snap is only displaying less than ten. Many of my streaks were over *** and almost all of them were over ***. Please help. I just want my streaks back.*Losing the majority of my streaks was a burden for me that I didn't expect.*I trust that Snapchat will make this right and come up with a resolution that is fair. In my opinion, giving me back my streaks is fair. Please give me them back if you can. I sent streaks ro all the people with a . next to their name on my snap. For example, if i had a streak with snapchat, i’d make your name .snapchat

GetHuman-beadoidi did not yet indicate what Snapchat should do to make this right.

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Snapchat

Lost Snap Streak issue
Reported by GetHuman-beadoidi
Apr 28th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 19455 others
0 customers following this

Timeline

GetHuman-beadoidi started working on this issue
Apr 28th, 2018 3:02pm

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