My account was hacked this morning at * am. I was sent a link to log in to a scam on Fa...

GetHuman632828's Hacked Account issue with Snapchat from April 2018

1 view
 | 
8169 similar
 | 
0 following
Help with my Snapchat issue
Before contacting them, items GetHuman632828 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
GetHuman632828's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman632828 will want to follow the link below to head to their help center. We will check on GetHuman632828 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman632828's own words:
My account was hacked this morning at * am. I was sent a link to log in to a scam on Facebook. I used the same p***word for both of my accounts. They logged me out but had not changed the p***word however they put an authentication app on it and I couldn’t access my account anymore. I contacted Snapchat Support and I was sent a link to change my p***word. After I changed my p***word I received an email that I had changed the p***word. Immediately after I received another email that it had been reset. This was not me resetting it however it was me changing it. They have removed my number from the account and hacked my email account as well. Any links sent to my email I have not received and I’m no longer allowed to use the Snapchat feature, “I forgot my p***word” my email T*****@***.com was hacked. I would like to be contacted at W*****@***.com. My Snapchat name is Trinitygurl and the person logged in is NOT me. I have not been able to get in at all!
I trust that Snapchat will make this right and come up with a resolution that is fair.
Help with my Snapchat issue
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Snapchat email you?
This email address isn't valid
Follow this issue
See how GetHuman632828 fixes it.
This email address isn't valid

Snapchat

Hacked Account issue
Reported by GetHuman632828
Apr 26th, 2018 - 3 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 1 customer so far
Similar issue to 8169 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman632828 started working on this issue
Apr 26th 10:50pm