Cannot change channels using sling box on my iPad. Have to use my TV remote.

GetHuman633312's tech support issue with Slingbox from April 2018

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Help with my Slingbox issue
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The issue and preferred resolution, in GetHuman633312's own words:
The problem I ran into: Cannot change channels using sling box on my iPad. Have to use my TV remote.
I trust that Slingbox will make this right and come up with a resolution that is fair.
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Slingbox

tech support issue
Reported by GetHuman633312
Apr 27th, 2018 - 3 mons ago
I have an issue with Slingbox too
Not resolved
Seen by 7 customers so far
Similar issue to 11 others
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Timeline
GetHuman633312 started working on this issue
Apr 27th 1:52am