I have been given the run around getting what we want. We were told that we needed the...

GetHuman1162700's customer service issue with Sling TV from September 2018

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The issue in GetHuman1162700's own words
I have been given the run around getting what we want. We were told that we needed the blue package and the NFL redzone. Then we told here we wanted to watch the games. But we also want ESPN for college. She handed us off to another rep and she had no idea about what we were talking about. I asked for a manager and he told us we need orange and blue and we would be able to get all that we needed. I have tried to get this straightened out since then I have spent * hours trying to be able to watch what was sold to us. I now have *r* Jane on the line and she is now refusing to refund us our money on what we were told was a * day trial to see if we liked the football we were receiving. I wish now to cancel this since we can't get NFL games and we struggle to watch college games. I also wish to have a full refund of our money. We have recorded all conversation. My phone records show I did not call in to try and set up this account until September **, **** at *:** pm MT. This call cost me * hour and ** minutes and * calls since then another ** minutes today. I which when we asked to cancel and get a refund we were refused.
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Sling TV

Customer service issue
Reported by GetHuman1162700
Sep 18th, 2018 - 6 mons ago
I have an issue with Sling TV too
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Seen by 2 customers so far
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Timeline
GetHuman1162700 started working on this issue
Sep 18th, 2018 9:15pm