Sling TV Customer Service Issues

I recently signed up for a free 10-day trial of your app and really enjoyed using it. However, I was surprised to receive a bill for $[redacted].00 on the tenth day after removing the app from my TV at the end of the trial period. As a senior living on a fixed income, I cannot afford this unexpected charge. I haven't been using the service since the trial ended. I would appreciate it if someone could reach out to me as soon as possible to help resolve this issue. Thank you for your attention to this matter. Best regards, Jacquelyn S. [redacted] [redacted]

I need assistance with a billing error on my Sling TV account. I initially signed up through TV on 3-31-[redacted] for a 2-week trial. I called on 4-4-[redacted] to cancel the account [redacted], and the representative set up a new account under my wife's email, [redacted], for a 2-month prepay to get a Roku offer. I was billed $27.07 for the canceled account and $54.13 for the new account. I am requesting a credit for the $27.07, as the representative failed to cancel the old trial account when setting up the new one. Despite agreeing that the charge was in error, the supervisor, Josh from the South Texas call center, could not locate the call record to send the credit request to billing. I love using Sling TV and would greatly appreciate your help in resolving this issue.

I have been pleased with Sling until recently. Unfortunately, I am experiencing issues while trying to watch movies as the commercials freeze my screen and the movie never resumes, leaving me with a spinning circle. I am forced to exit to the guide and sometimes still can't continue watching. This process repeats, making it frustrating to use the service. I am unsure if Spectrum is limiting my connection speed. I hope to have this matter resolved as I am considering discontinuing my use of Sling.

I am experiencing a frustrating issue with watching programs on Sling. Whenever I try to watch something, the program stops and a little circle keeps spinning. Initially, I thought it might be a problem only happening in the evenings, but I have noticed it even in the early morning when I am up for work at 4:45. This delay causes a 1-hour program to take 2 hours, which can be quite frustrating if you lack the patience. It happens on all channels like HGTV and even during commercials. Even after logging out and back in, the spinning circle persists, making it impossible to watch anything smoothly.

I contacted Sling TV customer service a few weeks before my subscription was set to renew. During my free trial, I experienced poor connection in my area and decided not to continue with the service. I was assured that I wouldn't be charged for a new subscription, but I saw a charge of approximately $28 on May 1st on my debit card. Unfortunately, due to my declining health, I was hospitalized and couldn't dispute the transaction earlier. I kindly request a reimbursement for the last month's subscription fee under these circumstances. I apologize for the delay in reaching out, but my health situation prevented me from doing so earlier.

I would like to raise a concern regarding the "Slingers" advertisement. The commercial portrays a scenario where a misunderstanding leads one couple to believe the other is proposing partner swapping for sex, while the man quickly agrees without his partner's consent. This perpetuates a harmful issue by making light of sexual pressure and disrespect, which many women face. Such situations can result in abuse, where victims may feel silenced or not taken seriously. As someone who has experienced being pressured into uncomfortable situations, the ad's depiction of casual disrespect echoes real-life struggles. We need to focus on promoting respect and educating men and boys about consent, as lack of understanding can contribute to serious consequences like abuse and assault. Media representations like this commercial should highlight the importance of consent, rather than making light of coercive behavior. It's crucial to address these harmful portrayals and work towards a more respectful and understanding society.

I signed up for Sling TV last Friday and used my Capital One Platinum credit card. I watched a program on BBC, then turned off my devices. On Saturday, I did not use the service. When I tried to log in on Sunday, my password was not recognized, so I requested a password reset. The email for the reset has not arrived as of Monday morning. Despite trying multiple times, the website kept rejecting my password. I am hesitant to re-enter my credit card details since it was already accepted. I verified the billing information during the trial period set to end on 6/1/18. I am certain I entered the correct password, as it was only four lowercase letters. I hope to resolve this issue without having to register again or risk being charged twice.

I closed my account with you a month ago, but you charged me $44.99 recently. I am disabled and survive on a limited income of $[redacted] per month. This situation has disrupted my finances, and I'm extremely frustrated. Please contact me urgently at [redacted]. I demand a prompt refund. Your service is subpar compared to your accounting. I have switched to using DirectTV Now. Please return my money immediately. My name is Christopher D. and I am considering legal action for the hardship and mistreatment I have experienced, as this may constitute a felony in some states.

I signed up for Sling TV to watch the World Cup games, but realized I didn't have access to all the matches in my area. I decided to cancel soon after subscribing. Despite my quick action, Sling TV declined my refund request, citing their policy of no refunds for prepaid services. After attempting to contact their support team by phone and waiting over an hour on hold, I switched to their online chat where I had to wait a long time before connecting with a representative. Unfortunately, they did not provide a solution and simply suggested I call to file a complaint, a task that seems challenging given the difficulty in reaching them by phone.

I reached out to customer service because I was having trouble accessing all the World Cup games. I was informed that due to my zip code, I could only view half of the games. Seeking an alternative, I inquired about additional options and was advised of a Portuguese channel that would broadcast all matches. I requested to cancel the Spanish channels to accommodate the new channel but was informed this change couldn't be made as I had prepaid for two months. When requesting a refund, I was informed it was not feasible. Eager to escalate the matter, I asked to speak with a supervisor, only to be placed on hold and ultimately disconnected. I am now seeking a refund and cancellation of my subscription as I am not receiving the expected service.

I recently cancelled my service both via phone and laptop, intending not to keep the service. Despite my attempts to cancel, I was erroneously charged twice for $26.34 each. After discovering the service was still active, I contacted customer support for a refund. Unfortunately, I encountered an unprofessional agent who refused my request and used inappropriate language. Upon requesting a supervisor, I was instructed to write a letter for further assistance. I have other streaming services and did not wish to continue with Sling TV. I am simply seeking a refund of $52.68 for the charges incurred due to the cancellation issue. Despite receiving a confirmation message after cancelling, the service remained active. I urge that this issue be addressed promptly, as I am not the only customer facing such problems.

I have been trying to watch the Belgium vs. Tunisia World Cup match as advertised on your platform for "watch every match," but I have encountered an issue. Despite restarting the device multiple times and trying alternative devices, I keep receiving the message "Content is unavailable at this time, please stay tuned while we fix the problem." Unfortunately, by the time the problem was resolved, the match had already ended. This has left me dissatisfied with the service. I am requesting a full refund for a month's service as I am unclear about what I am actually paying for. This isn't the first time this has occurred; during the FA Cup final between Manchester United and Chelsea on May 19, [redacted], the channel was unavailable just before kickoff despite your advertisement of coverage. My patience is wearing thin due to consistent false guarantees and advertisements by this company.

My spouse and I own both the white Sling TV box and the black Sling TV Air player. We are encountering issues with certain over-the-air channels not working properly. For instance, channel 25 (ABC) displays a "no signal" message on the white Sling TV box hooked up to our main TV, but it plays fine on our phones and tablets in the same room. The problem persists with other channels on various devices throughout our home. Channel 14 functions on our phones in the kitchen but not on the tablet. Despite resetting the Air TV player, rescanning channels, and spending significant time on the phone during the initial setup with Sling TV, the issue remains unresolved. I recently tried setting up a thumb drive for over-the-air recording, following Sling's recommendations, but a 5GB drive did not work. I'm frustrated with these ongoing technical difficulties given the investment in equipment and monthly subscriptions totaling nearly $[redacted]. I simply want our devices to function as intended.

I am encountering an issue with Sling TV where I can navigate through the app without any problems, but when I try to play a show, whether it's live or on-demand, the content does not load. I have attempted various troubleshooting steps such as restarting my Roku, resetting the Wi-Fi connection, and even reinstalling the Sling app, but the problem persists. Specifically, the show I usually watch on Sunday nights is not accessible, and I am stuck with a perpetually spinning orange loading circle. This ongoing issue is frustrating as it prevents me from enjoying the service I am paying for.

I am concerned about the recent TV commercial using the term "swing" which may suggest inappropriate connotations similar to "wife swapping" from the '70s. The portrayal of the couples' reactions to the question "do you swing" was disturbing. While the diverse couples appeared surprised, their eventual acceptance until understanding it was a misunderstanding of the word "sling" was disheartening. I urge the company to reconsider this marketing approach and show genuine remorse. Promoting immoral behavior under the guise of friendship is unacceptable. I hope for a swift response and corrective action to avoid further escalation. I am prepared to escalate this matter to the appropriate authorities if necessary.

I am reaching out about the Airtv player and its shortcomings. I have been struggling to find clear answers regarding the lack of multiple tuners. Addressing this issue promptly is crucial before losing out to competitors. I hope to see improvements in the future. While the cloud DVR is helpful, it doesn't solve the limitation of watching only one OTA channel at a time, which can be frustrating. I also desire better connectivity between USB drives. Becoming a beta user would be exciting for me due to my extensive TV service background, starting from my days designing and installing large home Cband antennas.

Hello, Sling team. I am attempting to reach out for assistance as I am unable to find a contact number on your website. I am in need of a refund for my Sling Orange subscription. Despite canceling my account two months ago, it was reactivated without my consent, resulting in a charge of $28.45. I am shocked that my account was charged after being canceled. Please get in touch with me regarding this issue. The email linked to my account is [redacted] I have evidence of my account cancellation months ago, and I am requesting a prompt refund. Additionally, I am unable to remove my credit card details from your platform. Kindly delete all my billing information from your system as I no longer wish to have any affiliation with Sling. Thank you.

As a subscriber wanting to watch Sling on your Windows 10 PC, you can access the service by visiting Sling.com and clicking on the "Watch Now" button. When you are redirected to the Microsoft page dedicated to Sling TV, ensure your system meets the necessary requirements. If you encounter a message about an app association when clicking "Get", it may require some technical help. To resolve this issue, consider asking for assistance to set up the app association correctly on your PC.

Hello, this is Joan Lacava. I have some new information regarding the poor video streaming quality issue. I recently subscribed to HULU to test the same show's clarity, and I found that with HULU, for instance, NBC's America's Got Talent displayed clear quality without skipping or freezing, unlike SLING. Both services are being streamed over the same setup using Hughesnet and Roku. This leads me to believe there may be a difference in the SLING setup causing the issue. I have a preference for SLING due to its content and navigation features, and I'm hoping to troubleshoot this problem. Should I consider upgrading to a more recent Roku device, as I currently use a stick on one TV and the Express Sling provided during sign-up? Your insights would be appreciated. Thank you.

I recently closed this account, but I'm still being billed for it on my card. This is unacceptable. I hold a 5th degree US security service clearance and collaborate with the FBI and state security. Your actions violate federal laws on credit card fraud and account tampering. I will ensure that all involved are prosecuted for these offenses. Please contact me at [redacted] promptly to resolve this issue. I am currently in discussions with a nationally televised news program. My account has been closed for three months, yet I was charged for August's service. Your legal team better be prepared, as any unauthorized reopening of my account will result in severe consequences once I settle this matter.