Sling TV Customer Service Issues

Today at 2:52 PM If there was no need for a credit card and only a free trial was offered, I would have considered trying it out. Providing credit card details without a clear reason seems unreasonable. From owning a new 72-inch Sony Bravia TV, I can say that apps claiming trouble-free live streaming often fall short. Despite having a [redacted] Mbps router next to the TV, I still encounter difficulties with accessing actual live FOX NEWS content, rather than just recorded episodes. Even after subscribing to HULU solely for watching FOX NEWS LIVE without interruptions, I will have to cancel if the constant buffering and frozen frames persist.

Hello, I'm a customer of Sling and I am concerned about the commercials being aired during family programs like the Kids Baking Championship on the Food Network. One particular commercial for Peppermint is extremely graphic and unsuitable for family viewing. The commercial showcases gun violence, violent individuals, and distressed women, which is alarming and inappropriate, especially for young children. It is distressing to see such content continuously during breaks. I kindly request a review of this commercial for its suitability and ask for assurance of changes being made to prevent similar situations in the future. Thank you for your attention to this matter. You can contact me at [redacted] or via email at [redacted]

I attempted to sign up for the Sling TV free trial to test it out, but I can't proceed with my prepaid credit card because it's claiming there aren't enough funds. Shouldn't a free trial not require funds? I haven't watched TV in over 8 years due to cable expenses and was intrigued by Sling TV's offer, but now it seems there's no actual free trial. It's disheartening to hear that even those who canceled their trial were charged. It looks like Netflix is the only service offering a legitimate free trial. It's disappointing that Sling TV promotes a free trial but may still charge you. It seems misleading to advertise a free trial that's not truly free.

I had a disappointing experience with your customer service. We have been waiting for a part that we paid for two months ago, but it was sent to the wrong address without notifying us. It has been a month, and nobody offered any assistance or solutions for the inconvenience caused. It was frustrating as my husband, a senior citizen with dementia, couldn't watch TV while being bedridden. The representatives who hung up on me were rude and disrespectful. I have their names documented. The lack of support and resolution for a whole month was unacceptable. I am considering escalating this matter because of the poor treatment we received. I hope to hear back and receive some compensation for the inconvenience. My contact number is [redacted]. Thank you.

My subscription to my services has been suspended. I have been faithfully paying for months and requesting to change my billing date to align with my disability income benefits, which I receive on the 1st of every month. I am dissatisfied and frustrated with the situation. I kindly ask your department to remove me from the automatic payment system due to the discrepancy in payment dates. It appears that I am being double-charged because my benefits do not coincide with the billing date. Please consider adjusting the billing date to the 1st of the month or refunding the overcharged amount. I have experienced repeated issues with this matter and feel unfairly treated.

I am confused about the charge for the Sling service as I didn't receive it. I was supposed to have a 7-day free trial, but I couldn't download it on my phone since my internet service was only activated on 8/28/18. My account was charged on the same day. I texted Sling TV immediately to cancel my service upon learning that I needed to purchase Ruko to access the product. I don't believe I should be charged for a service I can't utilize. To avoid a dispute with my bank, I politely request that your company cancels my order and refunds the $29.99 charge. I would appreciate the opportunity to discuss this matter with a customer service representative to provide more details.

I currently have a Sling Account and would like to link it to an app on my Windows 10 Laptop. However, when attempting to download the app, it appears as though I need to create a new account with a 7 (or 14) day free trial followed by charges. I did not encounter this issue when installing the app on my Android phone. If I download the app via the store, will it create a new account with additional charges? I am aware that I can only view content on one device at a time. Thank you.

**Rewritten Message:** I am experiencing persistent issues with Slingtv whereby I need to uninstall and reinstall the app each time to get it to load. It has become especially inconvenient with college football season underway, as I constantly face connectivity problems. Despite reinstalling, the app fails to work the following day, buffering endlessly. Notably, all my other apps, like Netflix, are functioning without any trouble, making Slingtv the sole problematic app. I have a relatively new Sony Bravia 900E TV that works excellently. This situation has caused me embarrassment when friends visit to watch ESPN games, and I am disappointed with Slingtv's performance. Unless a reliable solution is found promptly, I may have to switch back to Dish. I am hesitant to recommend Slingtv in its current state. I hope to receive a response with a resolution soon. Thank you.

I am an EarthLink customer with AT&T Gateway modem, accessing Sling on multiple devices. Following a lightning strike, my modem was replaced. Since then, I am unable to access certain channels on Sling TV, experiencing frequent authorization errors. Despite troubleshooting efforts and a service validation test, the issue persists. The inconsistency in channel availability across devices is frustrating. I urge for a swift resolution by the upcoming weekend, feeling the new modem is incompatible with my service plan. I suggest compensatory measures for the inconvenience caused. While generally satisfied with Sling, the lack of live broadcasts on certain channels like A&E and History Channel, as well as unresponsiveness to channel requests, are disappointing. Improved content variety and customer service quality are essential for enhancing user experience.

I signed up my family for a free trial, thinking it was for a month, but later discovered it was only for a week. I reached out to cancel, but my card was charged. Currently undergoing breast cancer chemotherapy and feeling unwell, I won't be able to use the service. Due to financial constraints during this time, I need the refund for future expenses. Contacting customer service has been challenging, and I am in need of a resolution. Please help in refunding the charged amount. Thank you.

I signed up for a one-week trial subscription and also prepaid for a two-month subscription that included a free Roku. I read that I could cancel the trial before the end date. On the sixth day of the trial, my husband and I decided to cancel, which I did by calling twice for confirmation. However, I received an email stating the cancellation would only be effective in November. I am concerned about being charged incorrectly and unsure about where to return the Roku box. I want to ensure this is resolved correctly without any unauthorized charges. Can you advise on the best course of action?

We have encountered significant challenges while attempting to obtain the services we were promised. Initially, we were told to subscribe to the blue package and the NFL Redzone. However, when expressing our desire to watch both NFL and ESPN for college games, we were transferred to another representative who seemed unfamiliar with our needs. After connecting with a manager, we were advised that the orange and blue package would provide everything we required. Despite numerous attempts over three hours to resolve these issues, our current call with 1r7 Jane has left us unable to secure a refund for the service we were assured had a 7-day trial. Given the difficulties accessing NFL and college games, we now seek to cancel our subscription and receive a full refund. We have kept records of all interactions and phone calls related to this matter for reference.

I have noticed unauthorized additional commercials being inserted into my programming lately without my consent. I observed a few audio/video glitches during the show, including repeated commercials back to back, disrupting my viewing experience. When I switched channels and resumed watching the same program live, it appeared that Sling was inserting their own paid ads during the brief pauses I encountered. This pattern of interruptions has recurred, even affecting my enjoyment of sports broadcasts. It is frustrating to pay for a service only to have it filled with extra commercials that I did not agree to watch. Customer service tends to shift blame onto internet speed, WiFi connection, device issues, or device settings when confronted about this problem. I have noticed that the length of certain shows I like to rewatch has been shortened due to these unwelcome additions. This seems to be a common issue for Sling TV users, so be prepared to encounter it.

I've noticed that additional commercials are being inserted without my consent on Sling TV. I pay for the orange+blue+sports extras+DVR package and utilize 2 Roku devices on separate TVs. While watching a program, I experienced a/v glitches such as blackouts and pauses (without pixelation), followed by the same commercials being repeated consecutively. When I reselected the program, I found it had progressed further than where I left off, indicating the interruptions were ads being inserted by Sling TV. This has happened during sports broadcasts as well. It seems these interruptions are a sneaky way for Sling TV to include more ads and profit further. Despite already paying for access, I am bombarded with unwanted commercials. When addressing this issue with Sling TV representatives, they typically shift blame to internet speed, WiFi connection, device used, or device settings. I have noticed that the shows I rewatch have been shortened due to the additional commercials being added without my consent, which I find unfair. This dishonest practice needs to stop, and affected customers should receive both a formal apology and a refund for the inconvenience caused by Sling TV's intrusion on personal viewing time.

After purchasing an AirTV player and redeeming the $25 promo credit, I noticed an unexpected charge on my account labeled as "dishworld-monthly." I do not recognize this charge as it is not a service I subscribe to. Despite reaching out to Sling TV for assistance, the representative was unable to provide a satisfactory explanation and mentioned it was related to a Dish package. However, I do not have any affiliation with Dish and solely use Sling TV. The representative assured me I would receive an email within 72 hours, but I have yet to receive any communication regarding this issue. I am a loyal customer of Sling TV but am increasingly disappointed by the lack of assistance and clarity from their customer service team.

Subject: Follow-Up on Case Number [redacted] Dear Sling Customer Support, I wanted to follow up on Case Number [redacted] regarding the poor TV reception issue I reported on September 10th when I spoke with Miguel. Despite being promised a response within 72 hours, it has been 19 days since our initial conversation, totaling [redacted] hours. I reached out to Sling again, and although reassured of a response, none has been received. As payment for this month's service approaches in a few days, I am left questioning the quality of service provided. I hope to see this matter resolved promptly as I am disappointed with the prolonged delay, reminiscent of other service providers like Comcast. I look forward to hearing back from you soon, anticipating a more timely and effective resolution. Thank you for your attention. Sincerely, B. Blakeman

This morning, I signed up for Sling. I had tried to use it on my TV before but wasn't successful during the 7-day free trial. This time, I wanted to see if Sling would work on my computer, so I signed up after using Hulu on their free trial. Unfortunately, Sling doesn't work on my computer. Even though I cancelled right away, I now see they will bill me for the first month due to their policy. I tried calling their customer service at [redacted] and was on hold for over 15 minutes. Then I attempted to chat with them, but the chat didn't work. I hope to receive a phone call from them at [redacted] by 12:30 today.

I received an email stating that channels were added to my account without my authorization. I have removed the channels and changed my password, but I am concerned I may have been charged for them. Can you please investigate this matter further? Thank you.

I am currently subscribed to the Comcast "triple play" bundle which includes internet, phone, and TV services. I believe that I am overpaying for the TV package, especially considering the high cost. I own two Samsung TVs, with one being a 65-inch model, although I am unsure about the specifics of a "Samsung Smart TV". I have a few questions: 1. How do I go about requesting Comcast to either remove or significantly reduce my TV package to a more basic level? 2. Can you clarify if Comcast's FOX channels include FOX News and FOX Business in addition to the local FOX channel? 3. Is it necessary for me to purchase a Roku device to access certain channels? Living in a condo surrounded by a forest makes satellite TV unavailable, so I am focused on maintaining Comcast's internet service for our household's high-performance desktop computers. We already utilize our own wireless network for our iPads and laptops. I appreciate any assistance with these inquiries.

I am unable to access live local Notre Dame football games through Sling TV. Even though I live just 30 miles away from the campus and am not a fan of the team, I consider them my hometown team. When I signed up for the 7-day trial, I was informed that I would not be able to watch local programming. I emphasized to the representative that without access to local content, there was no point for me to keep Sling TV. Despite its advantages, as a disabled individual on a fixed monthly income of $[redacted], I have sufficient viewing options with Netflix, Prime, and Hulu. To my surprise, I discovered that I could have simply purchased a $20 TV antenna to watch local games and news. Unfortunately, Sling TV withdrew around $40 from my bank account, causing me to incur overdraft fees of $32 for Netflix, Prime, and Hulu payments. This whole situation has been a costly mistake, especially after expressing my disinterest to the representative. Please, can you cancel my Sling account under my name and refrain from deducting any more payments in October [redacted] or thereafter? Thank you.