I recieved a message on **** that there was fraudulent activity on my card. The woman I...

GetHuman1163993's customer service issue with SkyLight Financial from September 2018

Help with my SkyLight Financial issue
The issue in GetHuman1163993's own words
I recieved a message on **** that there was fraudulent activity on my card. The woman I spoke to canceled my card and was sending me a new one. I told her I needed the money off the card as I had no food in my house. She went ahead and updated my address and processed the moneygram order for me. However she failed to tell me that I couldn't pick up the money at Walmart or CVS. Then when I get to another location. I find out she submitted to be picked up in a different state then I am living in. After several calls I spoke to a gentleman who canceled that order and redid it for the state I am in. I am then charged a fee and told that I had to wait **hrs to pick up the money. This is after driving all over town to find a location that would process it and still not able to get my money. So I am being punished for someone else's mistake and going to bed hungry. I hope you all enjoy your nice dinner tonight.**I would like to be refunded the fee I was charged and compensated for your mistake that wasted my time and caused me great stress and anxiety and hunger. Better training for your call center staff as there mistakes are affecting your customers health and wellbeing.
Is that I had to waste gas that I dont have and go without any food. I have bad anxiety and this sent me into an attack because I wasnt ablr to access my money. I suffered because of her mistake and wanted over * hours trying to access my money
Compensation and commitment to better train your staff
I have been a customer for * *** years. I am a macys employee and we have a large acct with you.
I have an issue with SkyLight Financial too
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SkyLight Financial

Moneygram pick up
Customer service issue
Reported by GetHuman1163993
Sep 19th, 2018 - 6 mons ago
I have an issue with SkyLight Financial too
Fixed
Seen by 9 customers so far
Similar issue to 115 others
0 customers following this
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Timeline
GetHuman1163993 started working on this issue
Sep 19th, 2018 2:23am
GetHuman1163993 indicated the issue is not fixed yet.
Sep 19th, 2018 2:23am