My radio in my car is saying call satellite receiver has the Electronic radio ID

GetHuman640217's customer service issue with Sirius/XM from April 2018

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Help with my Sirius/XM issue
Before contacting them, items GetHuman640217 may need:
Radio Number, Car Type, Email on Account, Password, Phone Number, Home Address, and Name on Account
GetHuman640217's next move: have a Sirius/XM rep call.
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The issue and preferred resolution, in GetHuman640217's own words:
The problem I ran into: My radio in my car is saying call satellite receiver has the Electronic radio ID
I trust that Sirius/XM will make this right and come up with a resolution that is fair.
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Sirius/XM

Customer service issue
Reported by GetHuman640217
Apr 29th, 2018 - 3 mons ago
I have an issue with Sirius/XM too
Not resolved
Seen by 2 customers so far
Similar issue to 569 others
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Timeline
GetHuman640217 started working on this issue
Apr 29th 9:00pm