Hi, I ordered the night world boxed set from Simon and Schuster on April **th, ****. I...

GetHuman4865589's Complaint issue with Simon & Schuster from May 2020

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The issue in GetHuman4865589's own words
Hi, I ordered the night world boxed set from Simon and Schuster on April **th, ****. I did receive a confirmation of my purchase with the order number of SnS********. The name of the order is “ The Night World Collection, **% Off * Free Shipping, ISBN: *************, Format: Hardcover.” However, I have not received any updates on if it has been shipped or not, or if it is even coming anymore. I have tried to reach out through the submitting email option on the website four times already. I also did check my account, however I believe I had made the account after I had ordered so I am unable to get information on the package (I did check just in case though, and no information there.)**If I have been charged, I would just like a refund and cancel that order. If I have not been charged, I still would like to cancel the order as well please.

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Simon & Schuster

Complaint issue
Reported by GetHuman4865589
May 24th, 2020 - a year ago
Not resolved
Seen by 21 customers so far
Similar issue to 9 others
0 customers following this

Timeline

GetHuman4865589 started working on this issue
May 24th, 2020 10:08pm