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Simon & Schuster Customer FAQ

Top Answers & How-to Guides

What is Simon & Schuster's Phone Number?

The question we are asked most often is about how to talk to Simon & Schuster customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Simon & Schuster Customer Questions

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Ordering Information

What payment methods are accepted on Simon & Schuster's website?

Simon & Schuster's website usually accepts major credit cards such as Visa, MasterCard, American Express, and Discover, with...
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Can I return or exchange a book purchased from Simon & Schuster?

Simon & Schuster typically does not allow returns or exchanges on books bought directly from their site or other retailers. If...
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What is Simon & Schuster's return policy for damaged books?

Simon & Schuster has a return policy for damaged books, which generally involves checking with the retailer where the purchase...
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What should I do if I receive the wrong book?

If a customer receives an incorrect book from Simon & Schuster, they should check the packing slip, connect with the retailer...
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Shipping Policies

Do you offer international shipping for book orders?

Simon & Schuster does provide international shipping for its books, but availability can differ based on the title, location,...
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Can I pre-order upcoming books on Simon & Schuster's website?

Yes, Simon & Schuster's website allows for pre-orders of upcoming books, featuring a section for new releases. The process is...
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Product Availability

Does Simon & Schuster offer e-books or audiobooks?

Simon & Schuster does provide both e-books and audiobooks, available on numerous platforms. Their e-books cater to a variety of...
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How do I access e-books or audiobooks I purchased?

To access e-books or audiobooks from Simon & Schuster, identify where you purchased them. If bought from their website, log...
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Can I request a signed copy of a book?

Simon & Schuster does provide signed copies of some books, but this depends on the title and author. Availability often occurs...
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Promotions and Discounts

Are there any discounts or promotions available for book purchases on Simon & Schuster's website?

Simon & Schuster frequently has various discounts and promotions for book purchases on their website, including seasonal sales...
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Do you have a loyalty program for regular customers?

Simon & Schuster does not offer a conventional loyalty program but interacts with readers through promotions and newsletters....
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Are there any age restrictions for buying certain books?

Age limits for book purchases typically hinge on content rather than the publisher. Books with explicit or mature themes may be...
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We look to the Simon & Schuster issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Simon & Schuster issues reported to GetHuman

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