Shopify Customer FAQ

We apologize for the difficulty you're having. It's important to note that Shopify's tax system does not handle tax exemption categories, and for tax-exempt customers, you would have to set them manually. If you believe taxes are being charged when they shouldn't be, it could be related to your tax settings. The tax system automatically calculates based on your store address and the shipping address of the customer, however, this can also be adjusted manually. We would advise reviewing your tax settings in your Shopify Admin panel to ensure they are set up correctly for sales from Virginia. If your settings are correct and the issue still persists, please continue to communicate with customer support for a resolution.

We're sorry for the confusion. If you canceled your Shopify subscription before the end of the free trial, you shouldn't be charged. All fees should cease immediately after the cancellation and you won't have any future obligations. However, if you've received a message about charge attempts, it may be due to an unsettled bill or fees from before the closure. It's a good idea to check your invoice to verify that there isn't a remaining balance. If you still have questions or concerns, we recommend getting help from Shopify's exceptional customer service. They have a thorough understanding of the platform's billing processes and can provide some guidance.

Receiving multiple verification codes could be due to several reasons. If you are attempting to log into your Shopify account but are failing to get the correct password, the system may send a verification code to your registered email or phone each time. Also, if someone else is trying to access your account by mistake, Shopify may send you a code. Rest assured, without your verification code, they can't access your account. It's crucial to never share these codes with anyone, as they're for your security. If you didn't request the codes and suspect suspicious activity, immediately change your Shopify password.

There could be a few reasons why your basket/shopping cart logo disappeared. It might be that you've accidentally modified or deleted a relevant segment of your site's code. Another possibility is that a theme update or plugin you've installed could be conflicting with the icon. In this case, try removing recent updates or plugins and see if it reappears. Also, ensure that the visibility of the shopping cart is enabled in your theme settings. If none of this helps, it might be necessary to either modify the theme code to fix the problem or opt for a professional Shopify expert's help.

To log in to your Shopify account, visit Shopify's main website. At the top right of the homepage, you should find a "Log in" button. Click it and you will be redirected to the login page. Enter the email address associated with your Shopify account in the appropriate field, and then your password in the next field. Finally, click the "Log in" button. If you forgot your password, don't worry! Just click on the "Forgot password" link and follow the instructions to reset it. Remember to keep your login info confidential and secure.