Hello I bought a Shimano Stradic C**** last Fall for albie fishing on Martha’s Vineyard...

GetHuman2597065's customer service issue with Shimano from March 2019

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The issue in GetHuman2597065's own words
Hello I bought a Shimano Stradic C**** last Fall for albie fishing on Martha’s Vineyard. It’s my *th Stradic that I love bought, and I loved them all. However with this new reel, after only * weeks of fishing it something is wrong with the gears inside, they feel like they’ve worn out or failed. I’ve owned my other Stradics for years and have never had an issue. Can Shimano replace this reel as it seems like a manufactures equipment failure? Thank you very much.
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Shimano

Customer service issue
Reported by GetHuman2597065
Mar 26th, 2019 - a mon ago
I have an issue with Shimano too
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Timeline
GetHuman2597065 started working on this issue
Mar 26th 3:30pm