i have yet to receive my hover helmet order???? I have called customer service * x and...

GetHuman-jhbretto's Complaint issue with Sharperimage.com from October 2020

3 views | 162 similar | 0 following
Help with my Sharperimage.com issue
First: share to improve GetHuman-jhbretto's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jhbretto's next move: try calling Sharperimage.com again.
The best way to get your problem resolved is to tap the button below to start calling Sharperimage.com. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-jhbretto may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-jhbretto's own words
i have yet to receive my hover helmet order???? I have called customer service * x and had an average hold of ** mins....as a consumer reporter this is outrageous...so**- you either have a home based service staff that cannot handle call volume*- you will use the excuse of a new computer system*- you will have staff (home based) answer new sales calls but for tracking orders unreceived you find it completely appropriate to have callers wait all day for a response*- your business if failing**so before I cover this in an article and use a copious amount of 'ink' to detail the long and winding road of Sharper Image's definition of customer care I would like to know where my package os. And by the way the last two items I ordered were returned and defective and THAT took me the better part of an afternoon to get a knowledgeable associate who knew what a return labe was and didnt (as two associated previous to that informed me) wasnt because of a new system. Outrageous?

GetHuman-jhbretto did not yet indicate what Sharperimage.com should do to make this right.

How GetHuman-jhbretto fixed the problem

We are waiting for GetHuman-jhbretto to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Sharperimage.com's attention and get better help faster. Tap below to get started.
Having Sharperimage.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jhbretto fixes it.
This email address isn't valid

Sharperimage.com

Complaint issue
Reported by GetHuman-jhbretto
Oct 5th, 2020 - 7 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 162 others
0 customers following this

Timeline

GetHuman-jhbretto started working on this issue
Oct 5th, 2020 10:20pm
GetHuman-jhbretto indicated the issue is not fixed yet.
Oct 5th, 2020 10:20pm