The Sharper Image Customer Service Issues

Hello, my name is John J. I mistakenly ordered the ab workout and bicep workout separately and encountered issues with the discounts advertised by Sharper Image. Despite expecting a 50% discount, I only received 10% which didn't apply. I've been a loyal customer who spent over $[redacted] in the past, but the recent experience is disappointing. I ordered an ab workout, bicep workout, and adhesive patches with a $25 discount and 30% off, but the discounts weren't applied correctly. Please cancel my order and promptly refund my money. I appreciate your assistance in resolving this matter.

I recently made my first purchase using PayPal expecting to view the total cost, but was unable to do so. Instead of the advertised 50% discount, I only received a meager 10% discount, which makes me question if anyone truly benefits from the better offer. Despite entering the code for the 10% discount, it was not applied to my purchase, leaving me dissatisfied. I am requesting a full refund for the inconvenience caused by the lack of transparency in displaying the total cost. Additionally, I was unable to locate the order number, adding to my frustration. If you wish to retain me as a customer, please provide a compelling offer; otherwise, I will have to consider ending our business relationship. Kindly arrange for the refund promptly. Thank you for your attention to this matter.

My son recently received a birthday gift, a DX-4 remote quadcopter, which he is excited about. Unfortunately, the package didn't include a charger or an instruction manual. His grandmother misplaced the receipt that was supposed to be in the birthday bag, complicating any return. Given the distance between South Carolina and Alabama, it's inconvenient to try to return the drone to the store without a receipt. Despite these obstacles, I'm hopeful that we can still resolve this issue before my son has surgery at the end of July. Thank you for your assistance. Harvey T.

I placed order ORD[redacted]55 on October 16th. I was given a delivery date of October 19th, and when I tracked the package, it showed as delivered. However, my brother never received the birthday gift. I've contacted customer service four times and was promised an email response within 24 hours, which I never received. Today, I was informed the package would arrive, but tracking indicates delivery will be on the 30th. The $[redacted].29 payment has been made by American Express. I am frustrated by the lack of communication and conflicting information regarding the delivery status. Despite FedEx allegedly having the package due to a supposed address issue, my correct address was provided. Why did the tracking show delivery on the 19th when it wasn't delivered? I am seeking clarification and resolution.

Subject: Issue with Bluetooth Wireless Headsets I recently bought a pair of wireless headsets from your company and encountered a problem connecting to Bluetooth. Despite this issue, I have purchased several other products from your brand that have worked exceptionally well. I have even recommended your products to my friends over other well-known brands. Before sharing any negative feedback, I wanted to reach out to you directly to see if we can resolve this matter. I am a loyal customer who appreciates the quality of your products, and I hope we can address this without any negative impact. I have always been happy with every Sharper Image item I have bought in the past. Your assistance in resolving this matter would be greatly appreciated. Thank you for your attention to this matter. Sincerely, Donald C. [redacted] Grand St., Trenton, NJ [redacted] [redacted]

Hello, my name is Jocelyn. I purchased a Sharper Image 15.4-inch rechargeable flying drone for my nephew for Christmas at a local retailer. The packaging seemed like it might have been tampered with as the box looked opened or possibly returned by a previous buyer. I tried to test fly it but encountered issues. During the first flight, the drone would not decelerate as Chris McFarland. Eventually, it reached a high altitude, was caught by the wind, and flew off into the distance. Finances are tight, and this was the only gift for my nephew. I was really looking forward to him receiving it. Could you please assist?

I would like to share my recent experience with customer service for a product I received. For my birthday, I was gifted battery-operated gloves, but after using them once, they stopped working and would not recharge. I tried calling customer service and waited for 45 minutes without success. I then went online to process a return and received return authorization number #[redacted]5. However, I noticed that for the large gloves I want to return, I will receive medium gloves as a replacement. I need assistance to ensure I get the correct size (large) when returning the faulty large gloves. The system does not allow me to modify the size I will receive, so I am reaching out here for help. My original order number is ORD[redacted]92.

I am interested in unboxing some of your drones on my YouTube channel. I work on a deep-sea charter boat out of Cape Hatteras, NC. I plan to showcase the use of drones in fishing, recording memorable catches and locating schools of fish like yellowfin tuna, mahi-mahi, marlin, sailfish, swordfish, wahoo, etc. It would be great if your company could send me a range of drones, from affordable options to higher-quality ones, to demonstrate their capabilities. Investing in one of your drones could help in fuel efficiency, time-saving, and enhancing the fishing experience. I believe that using your drones for sharper images will not only increase productivity but also add fun for all ages, capturing memories that would otherwise fade away. Thank you, Keith Oliver.

I purchased two DX-2 drones for my son and me to play with on his birthday on 4/3/[redacted]. I got a protection plan for his drone, and after setting them up, his drone took off unexpectedly and flew away. I calmed him down and we tried the second drone, but it had issues too - one propeller wouldn't stop spinning. When I charged it, one blade started spinning on its own. I returned both to Walmart, but as the first drone was lost, they couldn't refund it. They advised me to reach out to you for a replacement due to the malfunction.

I have a Sharper Image Ultmost travel alarm clock, model [redacted]. It is essential for me as I am in severe pain and unable to function without it. Unfortunately, the written instructions I received do not match my clock at all. I am unable to set it up without the correct manual as my husband, who has Alzheimer's, misplaced the box and instructions. I appreciate any assistance in sending me the correct owner's manual for my clock. Thank you.

I enjoy using your products in my home and have various items. As a Youtuber, I wanted to review the STBT12 wireless earbuds I purchased, but they do not pair with each other. I am asking for assistance to resolve this issue so I can fully enjoy the product and provide a positive review. I hope to improve the experience with your sharper image earbuds and give a five-star review on YouTube. Thank you for your help in solving this problem.

I recently bought 2 Sharper Image drones at Walmart in Green, Ohio - the Dx-5 and Dx-4. The Dx-4 was fine, but the Dx-5 was missing replacement blades. One of the propellers was broken off at the wing attachment, and it's different from the intact propellers because it doesn't have a white cylinder but looks like a disconnected blade stuck in a pen-like structure. When I returned to Walmart with both drones within 2 hours and my receipt, they refused to exchange the Dx-5 and instructed me to contact Sharper Image directly. They also threatened to involve the police if I returned to the store with complaints. I'm disappointed with Walmart's handling of the situation and unsure what steps to take next. Can I send the damaged drone to you for a replacement, or what would you recommend?

I purchased a 10-in-1 pillow from your store in early May. It was supposed to be delivered, but I never received it. After reporting the issue, a new one was shipped to me and I picked it up at a Fedex location. My apartment complex has security footage showing a delivery person stealing the package, and the Brown Deer Police are involved in investigating. They have requested the Fedex tracking number for the original order and any purchase/confirmation/delivery emails. I've tried to find this information on your website and my account but have had no luck. I've emailed twice with no response and tried calling customer service, but my work hours conflict with your operating hours. Please assist me in providing the necessary information for the police investigation. Thank you, Dale M.

I bought the headset for my husband who is 80/60% deaf. He was delighted to be able to hear his new TV, which was also a Christmas gift from [redacted]. However, last night when he tried to recharge them, the red light did not come on despite leaving them for an hour. This has left him very upset as the headset is essential for his well-being. We are seeking assistance on how to resolve this issue as it is one of his main sources of enjoyment and therapy, especially since he spends most of his time in bed following cancer surgery in August of [redacted]. Could you kindly provide a solution or consider a replacement? The clarity of the device has been amazing and we appreciate the help it has offered him. Thank you for your attention to this matter. -Kim B.

On September 6th, I purchased a Recumbent Folding Exercise Bike With Upper Body Motion, which was delivered around the 13th. The bike functioned well for about 5 to 6 weeks, but then we started hearing clicks and occasional grinding noises. Despite fixing a problem with the right pedal, the grinding persisted and eventually made the bike nearly unusable. We can still use the upper body part. I've been trying to contact customer service via phone and email without much success. I am seeking a full refund, including the shipping materials due to damage caused by a pet, and assistance with returning the package as our vehicles cannot accommodate it. If I do not receive a positive resolution by November 25th, I may have to seek legal advice, although I hope to resolve this matter amicably.

On November 20, [redacted], under order number ORD[redacted]98, I purchased a Vornado Ultrasonic Mist Humidifier for $[redacted].99, along with an additional $17.95 for shipping to receive it promptly. The humidifier was meant to aid with my lung and breathing issues. I began using it on November 23, but after 5-6 days, the mist function stopped working. Despite attempting troubleshooting methods from the guide, only the fan would operate. Access to additional humidity is crucial for my health needs. I am eager to know the most efficient way to receive a replacement humidifier quickly. If this model is known for frequent issues, I may opt for a more reliable alternative. Your timely response is greatly appreciated. Thank you. - Marlis Kilgas

I recently made a purchase on Sharper Image using PayPal. When I selected PayPal, a $20 discount appeared. However, the order went through immediately without giving me a chance to review it. The $20 discount was removed and a $11.99 free shipping credit was applied instead. I tried to change it back to the $20 discount but was unable to do so. As a result, I would like to cancel the order.

I am receiving numerous catalogs addressed to Karl Graham at my Florida address. This person shares my last name but resides in Oregon. My spouse previously had to seek legal assistance to safeguard his mother from these catalog mailings. Despite this, we are still receiving multiple catalogs in Karl Graham's name at our residence. I do not wish to engage with these catalogs and request that my address be removed from your mailing list immediately. There are concerns about potential fraudulent activities happening. Kindly communicate via email once this issue has been resolved. I do not authorize the use of my name for your catalog list. Karl Graham does not live at this address and is associated with fraudulent behavior; legal action was taken by my spouse to protect his mother.

I purchased the Zero Gravity Human Touch 5.0 Massage chair from Sharper Image on 11/22/19, and it was delivered on 12/4/19. Today, on 12/10/19, technician Antonio assessed the chair and found it too powerful, causing discomfort for my husband's back. Considering Sharper Image's 30-day risk-free trial with free shipping and returns, I would like to cancel order #0rd[redacted]93. I request a refund to my card and arrange for return shipping by Pilot Freight services. Thank you, Mary G.

I purchased the Sharper Image object finders at Walgreens. One on my phone and one on my keys. Initially, the remote worked well, but within 6 weeks, it started to fail and only functioned when in close proximity to the keys or phone. Even with new batteries, it did not improve. Though not expensive at $16.95, being a Sharper Image product, I had higher expectations. Unfortunately, it has not proven to be worth the money. Walgreens will not accept a return without the packaging and sales slip, so I am left disappointed. If I had bought it directly from a Sharper Image store, I would have returned it.