The Sharper Image Customer Service Issues

I purchased women's slipper style #[redacted] in X-Large, but unfortunately, they are too small. I would like to exchange them for the men's slipper style #[redacted] in X-Large. However, when I tried to navigate to the replacement section on the website, it only shows other women's styles and sizes and does not allow for a write-in request. Even after completing all the required information for the return and submitting it, I received an error message stating that the replacement request cannot be processed. This message was not related to the print return label prompt.

Upon receiving the slippers, I immediately noticed they were too small without even trying them on. As I have a chronic foot problem, having a comfortable house shoe is crucial for me. I am looking to exchange the women's beige X-Large (9 1/2 - 10 1/2 style# [redacted]) for the men's black X-Large (10 1/2 - 11 1/2 style# [redacted]), which are the same price. When trying to process the return online, the system only provides options for other women's styles and sizes in the drop-down menu and doesn't allow me to input my preferred choice for the replacement. Therefore, I am unable to specify that I want the men's black style# [redacted] to be sent as a replacement. I kindly request assistance in resolving this issue promptly. Thank you.

I recently ordered the Ultimate Fat Freezer for $[redacted].99. I had a coupon code U54S64UW for a discount which I couldn't apply. Additionally, I was entitled to free shipping for orders over $99 by using code SHIP99, which I couldn't find a place to enter. My invoice shows a $10.95 shipping charge and no discount reflected for the promo code. Please assist promptly.

As a volunteer Child advocate for foster children in Longwood, FL, I encountered an issue with a gift I picked up and delivered. The RC [redacted] Rally Car Thunder Tumbler (blue) for a child turned out to be not working, and unfortunately, we are unsure of the originating organization. I am willing to return the defective car and would greatly appreciate a replacement promptly. I have spent my morning attempting to resolve this by calling the following numbers: [redacted] and [redacted]-[redacted]-[redacted], but each agent referred me to the other line. After multiple frustrating phone calls, the child is still left without a functioning gift.

I placed an order on December 9th and received a shipping confirmation on December 11th. I have been promised a FedEx update by the end of the week for the past two weeks but have not received one. When reaching out to customer service, I am only getting voice recordings. Despite the website claiming to respond within 24 hours, I have not received a response to my two emails all week. My order number is [redacted]91. I am concerned about the whereabouts of my package, which was intended as a birthday gift for December 23rd. The company is still advertising that gifts can arrive by Christmas Day, but based on my experience, I doubt that will happen.

Yesterday, I contacted customer service regarding a Hover Board purchased on December 8, [redacted], still under warranty, but experiencing battery issues and not holding a charge. I was informed that they couldn't assist me at that moment but assured someone would call back by the end of the day, which unfortunately did not happen. Now it's the weekend, and I have to wait until Monday to address this issue once again. This reflects poorly on Sharper Image, creating a negative impression. The lack of customer satisfaction with your service is disappointing. - B. Smith

Order number ORD[redacted]60 placed on 05/15/[redacted] for a Compression Knee Massager. I purchased it from Hammacher Schlemmer, but they have no record of my order. Sharper Image confirmed they have my order on file. As an 80-year-old, I find the machine too strong for me and would like to return it. I request instructions for the return process and assistance in determining the credit card I used, as I did not receive a receipt. Though it's been more than a month, I've been working on this issue for a month now. Please credit the correct credit card. Barbara O. residing at [redacted] Hidden Creek Blvd, Covington, LA [redacted]. Email: [redacted]

I purchased 2 S.I. Breeze Blast units in July [redacted] for around $79-$84. They were supposed to arrive by July 17th, with tracking number [redacted][redacted]26 through FedEx Ground Services. FedEx claims they were delivered at 9:24 pm on July 17th, which is inaccurate. I contacted them, and they did not provide any information about the delivery. The order was addressed to Larry J. at [redacted] East Mosholu Parkway North, Apt D-42, Bronx, New York [redacted]. I have received nothing despite paying for the items. FedEx directed me to Sharper Image. I feel deceived by both the company and its vendor, as no one is helping me. My phone number is [redacted], and my email is [redacted] I used my Visa credit card issued by the credit union for the purchase. I urge your team to investigate the false claims of delivery made at 9:24 pm, as I was home with no delivery attempt made.

I have not yet received my Hover Helmet order. I have contacted customer service five times, with an average hold time of 40 minutes each call. As a consumer reporter, I find this level of service to be unacceptable. It appears that there are issues with handling call volume, excuses about a new computer system, and a lack of efficiency in tracking orders. Before I write about this experience in an article, I would like to know the status of my package. Additionally, my last two orders were returned due to defects, and it took me a significant amount of time to find an associate who could assist me properly. This situation is outrageous and does not reflect good customer care standards at Sharper Image.

On November 24, [redacted], I returned a defective wireless TV speaker based on the recommendation of a Sharper Image customer service representative. Tracking information confirms that you received the item on November 27, [redacted]. I am patiently awaiting the replacement speaker, crucial for a hearing-impaired individual. However, to this day, I have not received any updates or the replacement itself. I would greatly appreciate it if you could provide me with an estimated timeline for the arrival of the new speaker. Thank you in advance for your prompt assistance. The original order number provided was ORD [redacted]59. Regards, S. G.

I placed an order for item [redacted], the BluesBox Guitar System, on 12/6/20 with Customer Service representative Jason. The confirmation number is ORD[redacted]47, and the total charge was $65.12. I contacted the next day to verify charges and delivery date. Unfortunately, there seems to be no record of this order despite reassurances from Jason. I have tried emailing and calling customer service five times, but each time I am told there is a 48-minute wait. After waiting for 10 minutes, I was disconnected without resolution. I am unable to access any site for information. This has been my fourth problematic experience with Sharper Image orders, and I am frustrated that $65.12 has been debited from my account without clarity on my order.

On 11/12/[redacted], I accidentally placed duplicate orders using PayPal for items with order numbers ORD[redacted]19 and ORD[redacted]40. These orders are the same, so please cancel one to avoid any confusion. Although I reached out to Sharper Image regarding this issue, I didn't provide all the necessary information at that time, which might have caused some confusion. I kindly request that one of the orders be canceled promptly while the other is processed as usual. I am looking forward to receiving my order by the end of next week! Thank you for addressing this matter, and have a HAPPY HOLIDAY!

On December 2, [redacted], I purchased a rechargeable callus vacuum. My credit card was charged $47.94 on December 5, [redacted]. I contacted Sharper Image on December 7, [redacted], to report an error with the shipment. Instead of the callus vacuum, I received 2 unidentified cartridge refills. Despite reaching out via email, I have not received a response from them. I have attempted to call, but the wait time exceeds 50 minutes. I am hoping to either receive the correct item I purchased or obtain a refund.

I am frustrated with the service I received. I was promised an item before Christmas, but I recently discovered it hasn't even been shipped. This worries me for my grandson's Christmas Day. Several aspects of my experience were problematic. When I provided my email address and zip code, I was informed they were incorrect. I carefully repeated the information to ensure accuracy, but it was still rejected. The functionality of your website is severely lacking.

I recently got a Sharper Image portable smartphone printer for Christmas. I've been trying to set it up with my iPhone 11, but I'm having trouble connecting to the dedicated wifi signal. Although the Bluetooth connection works, the printer app can't find the printer and asks me to connect to the Direct-Cube-xxxx wifi network, which never shows up. The printer is fully charged. Should I return it, or is there a solution to this connectivity issue?

Hello, I have been trying to get assistance with a return of two items - a set of tools and an overstuffed pillow. I have been waiting on hold for over 55 minutes to speak with an agent, who promised to send me a return label but did not. Please provide me with a free return label as soon as possible. I am a loyal customer of Sharper Image and would appreciate a timely response. Thank you for your help. - Donna

The customer service lines were busy, and I had to wait for 55 minutes to speak to someone, only to have the line go dead on me. This is frustrating. I've been a loyal customer for years and now I have a case of tools to return. I am requesting a prepaid return label; otherwise, I am willing to cover the return shipping costs. Dealing with customer service has been disappointing, and considering Amazon's hassle-free returns, I may not purchase from you again. This experience is unacceptable. Donna Fox

After 8:00 pm tonight, I got a call from a woman who said she was from Sharper Image. She mentioned an unpaid purchase from December 2nd, but I wanted to verify her identity. She provided a number, claiming it was her supervisor Collen's contact. However, when I called back, it was an automated Customer Service Call Center message, not Colleen's line. The system also stated that Sharper Image Customer Service closed at 6:00 pm, two hours prior to the call I received.

Hello, I recently bought a TV wireless headset (item # [redacted]) in silver from your online store, but unfortunately, they have never worked properly. After my husband and son attempted to set them up, we realized that one of the cables (the one with the little light) does not stay connected into the base firmly, causing the headphones to stop working when the pressure is released. Could you please send me a new base for the headphones? I tried calling your customer service line, but the wait time is an incredibly long 64 minutes, which is disappointing. Thank you, Lisa Shirley. I do not have the receipt, but I purchased the item shortly before Christmas using a credit card under the name Lisa or Ryne Shirley, with a phone number of either [redacted] or [redacted].

I have a Conair Gel & Lather Heating System that I have been enjoying for about 8 months. Recently, I've been unable to load any shaving cream successfully despite following the instructions. Even with help from 4 other people, I've had no luck. I believe the unit is damaged. I received a second unit as a gift today. Before using it, I would like to understand why the first unit is not working properly and lacks the Gel & Lather Heating function after 8 months. I want to keep both units, but if I can't get help to fix the first one, I think it's fair to return the second unit unopened. Thank you, William B.