I purchased a towel warmer for Xmas present. It does not heat the towels! I wrote to the returns department and they wrote back that a "personal service item is not returnable". I then wrote customer service complaining that it does not work so why should I have to keep the item? That makes zero sense. That email was several weeks ago. The response was that I would hear back within ** hours. I have written back twice, still no reply. What kind of customer service is this?
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