Packaging Problem Perturbs Purchaser

GetHuman-navebar's customer service issue with Sephora.com from May 2018

Help with my Sephora.com issue
The issue in GetHuman-navebar's own words
My order wasn't properly packed, so some shampoo I ordered got all over the box. It ruined a few samples I included with my order (i.e. a lipliner with no lid), and was also just a hassle to clean up.
I usually buy my shampoo and conditioner from Amazon, but I've heard Amazon has issues with counterfeit products from *rd party sellers.**I tried Sephora this time even though the products are a lot more expensive from Sephora. However, I've never had issues with Amazon not packaging shampoo*conditioner properly for delivery. I WANT to give Sephora my money for these products instead of Amazon, but now I'm frustrated with the experience.
First, I want Sephora to reach out to get the photos I took of my package (I took these to help them fix the problem-- I'm not just complaining to complain).**After I get a chance to explain what happened, at a minimum I think Sephora should send me replacement samples. I would also appreciate some kind of small compensation for the hassle (i.e. partial order refund or store credit).
I'm a VIB customer with over *,*** VIB points.
Sephora's online support page only lets me send an email through the site, with no option to add attachments and a small character limit.
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Sephora.com

Devacurl ** Oz Shampoo and Conditioner
Customer service issue
Reported by GetHuman-navebar
May 25th, 2018 - 6 mons ago
I have an issue with Sephora.com too
Fixed
Seen by 8 customers so far
Similar issue to 8 others
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Timeline
GetHuman-navebar started working on this issue
May 25th 6:01pm
GetHuman-navebar indicated the issue is not fixed yet.
May 25th 8:53pm
GetHuman-navebar indicated the issue is not fixed yet.
May 25th 8:54pm