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Sephora Customer FAQ

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What is Sephora's Phone Number?

The question we are asked most often is about how to talk to Sephora customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are samples included with every Sephora purchase?

Yes, samples are included with every Sephora purchase. At Sephora, we believe in the power of trying before you buy. We want our customers...
Ask any question you have about Sephora customer service, get an answer now.
Contact Sephora customer service

Gift Cards

How Do I Check the Balance on My Sephora Gift Card?

It's easy to check your Sephora gift card balance. The store features four convenient ways that shoppers can check their balance: online,...
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How Do I Send Someone a Sephora Gift Card?

For the person in your life who loves beauty products, a Sephora gift card is a great way to show you care. Sephora cards can be sent...
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How Do I Use My Sephora Gift Card for My Purchase?

Gift cards are a common way to pay for purchases at Sephora. You can use either e-gift cards or physical cards. Regardless of which...
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What Do I Do If My Sephora Gift Card Balance Won't Load?

If Sephora's gift card balance checker tool isn't working, you need to figure the problem out before using the card again. If the balance...
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How Do I Buy a Gift Card from Sephora?

To buy a gift card, log in to your Sephora account. Click Add to Cart and enter the gift card amount in the box. Enter your payment,...
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Refunds

How Do I Request a Refund to a Gift Card from Sephora?

You can request a refund for a product you purchased with a Sephora gift online. Log in to your Sephora account and click on My Account....
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How Do I Get a Refund from Sephora?

If you made a purchase from Sephora that you need to return, you could qualify for a refund if you return it within 30 days. If you...
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How long does it take to receive a refund from Sephora?

The refund processing time at Sephora typically ranges from 7 to 14 business days. Upon receiving your returned item, Sephora initiates...
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Order Tracking

How Do I Track an Order with Sephora?

Sephora is a multinational retailer offering personal and beauty care products. To track an order, go to the website, click on Track...
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Return Policy

What is the return policy for Sephora?

The return policy for Sephora allows customers to return any unused or gently used products within 60 days of purchase for a full refund....
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Gift Card Usage

Can I use multiple gift cards for a single purchase at Sephora?

Yes, Sephora allows customers to use multiple gift cards for a single purchase. You can combine up to three gift cards per transaction...
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Can I use a Sephora gift card online and in-store?

Yes, Sephora gift cards can be used both online and in-store. Whether you prefer to shop on their website or visit a physical store,...
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Payment Methods

What are the accepted payment methods at Sephora?

At Sephora, we offer a variety of convenient and secure payment methods to make your shopping experience a breeze. We accept major...
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Order Modification

Can I cancel or modify my Sephora order?

Yes, you can cancel or modify your Sephora order, although there are certain conditions and time constraints to consider. If you wish...
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Shipping Policy

What is the Sephora shipping policy?

Sephora's shipping policy ensures customers receive their orders promptly and efficiently. Domestic orders over $50 are eligible for...
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International Shipping

Does Sephora offer international shipping?

Yes, Sephora does offer international shipping. Customers can now enjoy Sephora's wide range of beauty products and have them delivered...
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Samples

Are samples included with every Sephora purchase?

Yes, samples are included with every Sephora purchase. At Sephora, we believe in the power of trying before you buy. We want our customers...
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Help me with my Sephora customer service issue

Ask any question you have about Sephora customer service. We will do our best to get you answers right away.
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