On **th November I visited the Oxford Street store. I bought a pair of Kurt Geiger Bill...

GetHuman-gefletch's customer service issue with Selfridges from December 2018

17 similar
0 following
Help with my Selfridges issue
First: share to improve GetHuman-gefletch's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-gefletch's next move: call Selfridges.
The best way to get your problem resolved is to tap the button below to start calling Selfridges. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-gefletch may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-gefletch's own words
On **th November I visited the Oxford Street store. I bought a pair of Kurt Geiger Billington work boots in tan leather. The size I asked for was size * (**). On my return to Sheffield I unpacked my boots to wear and when putting them on realised they felt big. On inspection I found the boots to be size ** , two sizes too big although the box is labeled **. As I have no plans to visit London again this year, I want to know what course of action I need to take and what Selfridges intend to do to correct this mistake.
GetHuman-gefletch did not yet indicate what Selfridges should do to make this right.
I have an issue with Selfridges too
How GetHuman-gefletch fixed the problem
We are waiting for GetHuman-gefletch to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Selfridges's attention and get better help faster. Tap below to get started.
Having Selfridges issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Selfridges email you?
This email address isn't valid
Follow this issue
See how GetHuman-gefletch fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-gefletch
Dec 4th, 2018 - 2 mons ago
I have an issue with Selfridges too
Not resolved
Seen by 3 customers so far
Similar issue to 17 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-gefletch started working on this issue
Dec 4th, 2018 11:16pm