My name is Philip Kimmel **** North Estrella Tucson Arizona email *****@***.com. my wo...
GetHuman-pkimmel's customer service issue with Sears from June 2019
Help with my Sears issue
First: share to improve GetHuman-pkimmel's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-pkimmel may need:
Account name, Account address, Account email, Account phone number, Order number, and Order date
The issue in GetHuman-pkimmel's own words
My name is Philip Kimmel **** North Estrella Tucson Arizona email *****@***.com. my work order was *** ***-***-**** *. on June **th **** at **:** a.m. I called Sears service center at *** * myhome for parts for Kenmore water heater ***.* ***** under warranty purchased ******* at Sears. I told the person I talked to that I needed a gas control valve*thermostat part ***-**** and a pilot assembly w*tubing and fittings part *******. I was told that the service person would have to come out to verify the parts needed and then they could order them for me the charge for this service was $** which I agreed to. the serviceman Ali A came today around * p.m. and verified that the parts needed were the same ones I mentioned. he told me he could not order the parts (which he had on the truck) and give them to me, he had to install them at an additional cost of $***. I told him that I was a senior on a low fixed income and I could not afford to pay a fee like that. he called his boss and was told that he could not give the parts to me. I paid the $** fee because that is what I agreed to with the statement "lied to buy Sears rep on the phone," written on the check. I live up to my agreements and apparently Sears does not. ,I would like you to order the parts under warranty and get them to me or refund my $** obtained under false pretense
GetHuman-pkimmel did not yet indicate what Sears should do to make this right.
I have an issue with Sears too
How GetHuman-pkimmel fixed the problem
We are waiting for GetHuman-pkimmel to fix the problem and share the solution with the rest of us customers.
Please help with my Sears issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Sears customer problems.
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Customer service issue
Reported by GetHuman-pkimmel
Jun 26th, 2019 - 3 years ago
I have an issue with Sears too
Seen by 6 customers so far
Similar issue to 4728 others
0 customers following this
GetHuman-pkimmel started working on this issue
Jun 26th, 2019 10:45pm
Change of Address? Free Concierge.
Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.
Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians