Still need fridge hauled away. Will you help?

GetHuman2720019's Complaints issue with Sears from April 2019

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Help with my Sears issue
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The issue in GetHuman2720019's own words
Avoid a *rd party removal fee by ordering a new appliance and take advantage of what ?I thought was complementary haul away of the item being replaced. ... Ordered new fridge delivered to property in DHS. Realtor agreed to be there today to accept it. Main reason for buying fridge was to get old one taken away. Lowe’s and Home Depot advertised free delivery and haul away. I got an E mail from Sears when I was looking to buy a fridge. Happy with the appliances and service I got from Thousand Oaks store near me, so I accepted your offer. Realtor informed me that delivery guys wouldn’t take old one away. NOT HAPPY. Must be the zip code area. Never get poor service in ***** service area.
The main intent was removing old fridge. New buyer will probably want a higher end fridge, but can move the one I ordered into the garage. House could sell without a fridge.
Schedule a truck to remove fridge I was replacing
For my own house here in Ventura County, I replaced my stove, refrigerator and dish washer by driving to the Thousand Oaks Sears and ordering. All work well. I like the digital add ones of My Kenmore Elite fridge even though it cost more.
Not at this point. I expect Sears will resolve this situation to my satisfaction.
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Sears

Haul away old fridge that might discourage a prospective buyer of the house I am selling in DHS.
Complaints issue
Reported by GetHuman2720019
Apr 11th, 2019 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 3378 others
0 customers following this
Items needed
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Timeline

GetHuman2720019 started working on this issue
Apr 11th, 2019 12:08am
GetHuman2720019 indicated the issue is not fixed yet.
Apr 11th, 2019 4:36pm
GetHuman2720019 indicated the issue is not fixed yet.
Apr 11th, 2019 4:50pm
GetHuman2720019 indicated the issue is not fixed yet.
Apr 12th, 2019 3:09am