Back in January **** Elizabeth Rhodes cancelled an order for repair on her refrigerator...

GetHuman-rhodesru's Refunds and returns issue with Sears from March 2019

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Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-rhodesru's own words
Back in January **** Elizabeth Rhodes cancelled an order for repair on her refrigerator due to the long period of time she would be without her frig. Everything was settled. A part was returned. Money was refunded. I deleted all emails. Today March **, **** Elizabeth received a refrigerator compressor from somewhere in Georgia and needs to return in at no expense to herself. She needs a shipping label and will likely have to buy a new box as the one it arrived in is in very bad condition. If I find a new charge on my credit card, I will need the number to the billing office. My new phone did not receive all my numbers. The account is under *Elizabeth Rhodes ***-***-****. The email below is mine (Janice Rhodes) because we used my credit card initially.*PLEASE SEND A SHIPPING LABEL IMMEDIATELY PLEASE SEND THE BILLING OFFICE PHONE NUMBER IMMEDIATELY.
GetHuman-rhodesru did not yet indicate what Sears should do to make this right.
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Sears

Refunds and returns issue
Reported by GetHuman-rhodesru
Mar 28th, 2019 - a mon ago
I have an issue with Sears too
Fixed
Seen by 5 customers so far
Similar issue to 3250 others
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Timeline
GetHuman-rhodesru started working on this issue
Mar 28th 3:51pm
GetHuman-rhodesru confirmed the issue is fixed. Hooray!
Mar 31st 9:11pm