Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2616948 may need:
Account name, Account address, Account email, Account phone number, Order number, and Order date
Top Tip from another customer
If you need to schedule service for a warranty claim you should call 888-203-9631
The issue in GetHuman2616948's own words
I bought a dishwasher & a refridgerator at sears southgate in colorado springs colorado. They both came with a warranty. I was told that if something was broken or wouldnt work right with either of them, they would be replaced with no questions. The appliance manager told me this. The refrigerator keeps freezing everything on the top, *nd to the top, & *rd to the top shelf in the back. As a result of this i have had to throw a lot of food away. The top drawer will not open & close easily & there is a pin that fits into the side of the freezer that will not tighten, therefor the basket falls. * The dishwasher does not clean well. I use once a month cleaner in it, use finish & clean out the filter regularly. I have to inspect every dish i take out of it & usually half of them need to be rewashed. More than half the time there is still soap in the glasses & on dishes so i have to rinse them before i use them. I rinse my dishes after each use to get the food off & it doesnt clean them properly. I regret buying both of them. The warranty guys say they cant fix the freezer or fridge & they say the dishwasher wasnt a very good model also it doesnt always drain all the way.*I would like replacements as promised.
GetHuman2616948 did not yet indicate what Sears should do to make this right.
I have an issue with Sears too
How GetHuman2616948 fixed the problem
We are waiting for GetHuman2616948 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.