I purchased a GE Electric Wall Oven at Sears.com on ******** $*,***? * $***? Installati...

GetHuman-lisapapr's customer service issue with Sears from December 2018

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The issue in GetHuman-lisapapr's own words
I purchased a GE Electric Wall Oven at Sears.com on ******** $*,***? * $***? Installation (I can look up the exact amounts). They scheduled delivery for ******* and cancelled it. Then scheduled for ******** and cancelled it (during the delivery window). They could NOT reschedule a date and didn’t know when they could. I called and cancelled the order on October **, ****. They said I would have my refund within “* days”. It is ********, and STILL no refund. I’ve contacted them multiple times and been told “sorry”. “Will have my refund *-* days”. “Sorry, will have it in ** hours”. “Team working on it”. I had my credit card dispute it. Citibank just ended their investigation because Sears said “my refund is in process”. I truly do not believe that I will ever see my refund from them. It’s been * *** months and I’m getting charged interest. I am furious at Sears for causing so much stress and frustration. It is Fraud!!!! **I would really appreciate any help I can get to get my money refunded. Thank you!!! I apologize for my frustration in this email. I am truly appalled by Sears actions and lack of ethics. Thank you for listening....and your help. **Sincerely, *Lisa Paprocki

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Sears

Customer service issue
Reported by GetHuman-lisapapr
Dec 30th, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 2524 others
0 customers following this

Timeline

GetHuman-lisapapr started working on this issue
Dec 30th, 2018 4:25am