My phone number ***.***.*** Sandra Velazquez in Plaza Las Americas in PR*El dia * de di...

GetHuman-gibbsvel's customer service issue with Sears from December 2018

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The issue in GetHuman-gibbsvel's own words
My phone number ***.***.*** Sandra Velazquez in Plaza Las Americas in PR*El dia * de diciembre de **** compre un aire acondicionado de ventana de **,*** al vendedor Luis Deliz ***.***.**** quien nos indico que incluiria la entrega, instalacion y llevarse la unidad vieja.**Acorde con el instalador Raymond Medina ***.***.**** que iria el ** de diciembre de **** en la tarde. A lss *.** pm le llame pues no habia llegado y digo que lo habia olvidado y colgo el tel. Mi esposo lo llamo y le digo que iria el lunes ** de diciembre a las **.** am...para nuestra sorpresa llego a las *.** pm y dijo que el a*c no era el correcto...sin embargo...el que estaba y el que posteriormente me instalo otra compa*ia es de *****.**Recibimos un reembolso unicamente por la cantidad de ***.** dolares cuando el total del cargo fue ***.**. Entiendo que reembolsaron el equipo y los impuestos pero no la entrega...instalacion y llevarse el equipo viejo.**Tengo evidencia de mis alegatos...por eso exijo que se reembolse la totalidad de la compra realizada.**El vendedor Luis Deliz tiene conocimiento de todo lo aqui expresado. Espero un pronto reembolso del dinero cobrado illegalmente...ya que si el instalador hubiera tenido el interes...hubiera instalado el mismo.**Att.**Sandra Velazquez ***.***.****

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Sears

Customer service issue
Reported by GetHuman-gibbsvel
Dec 27th, 2018 - 4 years ago
I have an issue with Sears too
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Seen by 40 customers so far
Similar issue to 2497 others
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Timeline

GetHuman-gibbsvel started working on this issue
Dec 27th, 2018 10:45pm

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