Sears Complaint number - ********I purchased a Sears*Kenmore refrigerator. The compres...

GetHuman1732727's customer service issue with Sears from December 2018

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The issue in GetHuman1732727's own words
Sears Complaint number - ********I purchased a Sears*Kenmore refrigerator. The compressor and condenser failed on the unit on October **, ****. A repair technician came to the house, charged us $*** and ordered the parts for warranty repair. * weeks later, the repair man came out, installed the new parts and left. He said it was working. We paid him the remaining $*** for the service call. The next day, the refrigerator was registering ** degrees in the freezer. The new parts failed. The repair man came out * days later and said the unit could NOT be repaired. He called his management and they authorized a replacement. * weeks later we have no resolution. The "customer service" people in Manila tell me the approval for the replacement has been approved and I need to send a copy of the original bill of sale. I have sent them via emails and fax multiple copies of the bill of sale and they say they never received it.*I know Sears is going through bankruptcy, but they promised me a replacement and nothing has happened. I have all the paper work to support this claim. This is a typical email I get everyday regarding the case (*******).**Thank you for contacting Sears Member Services. We appreciate the opportunity to assist you.**Upon looking into your case I checked the details that you have eligible for the replacement of Refrigerator. But we are unable to find the sales receipt to process your request. kindly FAX us the original purchase of sales receipt of Refrigerator to process your replacement request further. FAX number is ***-***-****.**Sears appreciate your patience and cooperation in this regard.**If you have any questions or need further assistance, you may reach us at *-***-***-****, Mon-Sat *am-*pm CST & Sun **am-*pm CST.**Please help!
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Sears

Customer service issue
Reported by GetHuman1732727
Dec 11th, 2018 - 3 mons ago
I have an issue with Sears too
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Seen by 12 customers so far
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Timeline
GetHuman1732727 started working on this issue
Dec 11th, 2018 12:03am