I bought a dishwasher from Sears back on February ** of this year. in October I notice...

GetHuman-jpusch's customer service issue with Sears from December 2018

4 views
 | 
2237 similar
 | 
0 following
Help with my Sears issue
Next: our robot will wait on hold for GetHuman-jpusch to get a Sears rep on the line!
Always use the GetHuman Phone tocall Sears. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-jpusch's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jpusch may need:
Account name, Account address, Account email, Account phone number, Order number, and Order date
The issue in GetHuman-jpusch's own words
I bought a dishwasher from Sears back on February ** of this year. in October I noticed that the water was not draining out I called for an appointment. The first technical came on October ** and said the pump was bad. He ordered one and said it would arrive in *-* days. He made an appt for * week from October ** to install the new pump. Pump never showed. *I made * calls to service line and was told they couldn't find the part and the appointment was cancelled. The part was finally delivered on November **. I called for an appt to have the pump installed and the next available was December *. *The technician came yesterday and put in the pump and it didn't do the job. Turns out the computer board is bad. So now the next available appointment is January *. Now we've gone through thanksgiving without a dishwasher, and looks like we may have to go through Christmas with no dishwasher and ** peoples coming for dinner. The first tech misdiagnosed the problem so now we won’t have a dishwasher for * months.*I have an extended warranty which states if my product is not fixed within ** business days of the first technician's visit so we want a new machine.
GetHuman-jpusch did not yet indicate what Sears should do to make this right.
I have an issue with Sears too
How GetHuman-jpusch fixed the problem
We are waiting for GetHuman-jpusch to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Sears's attention and get better help faster. Tap below to get started.
Having Sears issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Sears email you?
This email address isn't valid
Follow this issue
See how GetHuman-jpusch fixes it.
This email address isn't valid

Sears

Customer service issue
Reported by GetHuman-jpusch
Dec 6th, 2018 - a mon ago
I have an issue with Sears too
Not resolved
Seen by 4 customers so far
Similar issue to 2237 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-jpusch started working on this issue
Dec 6th, 2018 1:52am