I bought a dishwasher from Sears back on February ** of this year. in October I notice...
GetHuman-jpusch's customer service issue with Sears from December 2018
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The issue in GetHuman-jpusch's own words
I bought a dishwasher from Sears back on February ** of this year. in October I noticed that the water was not draining out I called for an appointment. The first technical came on October ** and said the pump was bad. He ordered one and said it would arrive in *-* days. He made an appt for * week from October ** to install the new pump. Pump never showed. *I made * calls to service line and was told they couldn't find the part and the appointment was cancelled. The part was finally delivered on November **. I called for an appt to have the pump installed and the next available was December *. *The technician came yesterday and put in the pump and it didn't do the job. Turns out the computer board is bad. So now the next available appointment is January *. Now we've gone through thanksgiving without a dishwasher, and looks like we may have to go through Christmas with no dishwasher and ** peoples coming for dinner. The first tech misdiagnosed the problem so now we won’t have a dishwasher for * months.*I have an extended warranty which states if my product is not fixed within ** business days of the first technician's visit so we want a new machine.
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