Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1681958 may need:
Account name, Account address, Account email, Account phone number, Order number, and Order date
Tip from another customer
The best way to submit a complaint is actually submitting the issue or complaint to the Better Business Bureau. You can also submit the issue to the local Manager.
The issue in GetHuman1681958's own words
I called several months ago to have my washer and dryer checked, cross country home services sent out a repairman, he had no parts and didn't check washer. All the dryer needed was a new belt. They said it was to old and would replace the dryer. They replaced my good Wirlpool with a cheap GE that was a strip down model would stop every time the clothes hit the door. I called several times get the dryer replaced they said no and finally they sent repairman out, it just needed the a door switch and he had to order it. I waited and waited, I called they said they had to order the part I called again and was told they would order the part. Finally several weeks later I received two parts. I called today to get the dryer repaired. My appointment is Friday between * - **. I sure glad it wasn't my refrigerator. I also called regarding wiring and was told that they didn't have anyone in my area. I'm very upset about all this . I'm on fixed income can't afford new appliances. But can't afford to pay for service that doesn't do what it is supposed to do. *Gladys hale
GetHuman1681958 did not yet indicate what Sears should do to make this right.
I have an issue with Sears too
How GetHuman1681958 fixed the problem
We are waiting for GetHuman1681958 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.