I will never choose Sears repair again. I have been dealing with Sears *-*** number sin...
GetHuman-wendyhpe's customer service issue with Sears from October 2018
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The issue in GetHuman-wendyhpe's own words
Get Dryer fixed ... I will never choose Sears repair again. I have been dealing with Sears *-*** number since Thursday. A repairman was supposed to show up at my apartment building Thursday afternoon, I took * hours off of work to ensure that I would be home. When I finally called at * wondering where the repairman had been the lady at the *-*** number told me the repairman had been to my home and no one was home first of all he had not come to my home because I live in an apartment building, a secured apartment building. So someone would have to call me so I could come down and let them in. No one ever did. When I spoke with the lady at the *-*** number she assured me that we would get this problem taken care of and someone would come out Monday between * and *. When I took another * hours off of work today, Monday I called to find out what time the repairman would be here and the lady at the *-*** number again told me someone had come to my home already and I was not home. I told her that was not possible because again I live in an apartment building and I would need a phone call before anyone could enter the apartment building. I got so disgusted after I ask to speak to a supervisor, the lady on the other end of the phone at the *-*** number, got extremely smart with me and told me that I would not get any other answer from a supervisor than the one she was giving me. So therefore I have wasted almost * hours of not being able to work my dryer still is not fixed and I will find someone else to do the repairs. Sincerely Wendy peacock. The only way Sears could make this right is to pay me my lost wages come out and repair my dryer and waive The $** service fee but at this point I'm completely done with Sears and the run-around.
I lost * hours pay, and could not understand your Cust Service rep....they did not care about my issue
Fixing my dryer....free of charge. Not even that, im willing to pay. But at this point ive lost a whole days work. And still have a broken Dryer
For over ** years....
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