Sears did not inform me they had sold an already cancelled accident Life policy to AHL.who auto billed me for over **yrs without authorization from me After doing business with Sears for over **yrs they say they have no record of me or the policy AHL has it all..

GetHuman1106543's customer service issue with Sears from September 2018

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The issue in GetHuman1106543's own words
Discover who had deducted $*.** monthly from my account without authorization from me ... I took out a life policy with Sears Life ins Co effective******** Policy * ******** Late **** or early **** I called and asked them exactly what kind of policy it was they told me an Accidental death Policy I asked them to cancel the policy as I had no need of it..did not think about it again until Dec **** when I noticed a deduction being taken out of my account for $*.** by AHL after a lot of discovery I found it to be American Health and Life *Tel *.*** *** ****. *Cert * ************* I called Sears was told Sears sold the company to AHL I asked Sears to provide me with a copy of the cancellation They could provide nothing " AHL has it" I have not been able to get a copy of the cancellation AHL has taken an amount of $*.** from my account for about ** or ** years ..AHL does not have any voided check or permission to take this money I had never heard of them. Last I heard I was doing business with Sears and I had called and cancelled the policy. AHL states they do not have a record of a cancellation I have to provide them a copy . I have done business with Sears for years this policy was offered through my having a credit card.When I contacted them they said they have no record of me. I did complain to Texas Bureau of insurance complaints they have the same letter AHL sent me ..denying any responsibility ..I would be interested to hear if you have any ideas. You may ask how I did not see this deduction I was very busy taking care of my husband at home until he died I just did not see it ..I asked my chase bank how they allowed it without a request from me they had no answer ..Patricia Connelly *Tel *** *** ****
I was not ever informed that Sears had sold the insurance business to American Health and Life. But then why would they the policy had been cancelled.
refunding the same amount they deducted about $*.** by **years
I have had a credit card for over **years have bought two washing machines ..When I called they told me they could not find me in their system
Contacted and complained to Texas Bureau of insurance since AOL is in Texas. Made call to Sears and AOL who are rude and not at all helpful
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Sears

Trying to ask why Sears was deducting money from my account for **yrs after a policy had been cancelled I was told That insurance business had been sold to AHL
Customer service issue
Reported by GetHuman1106543
Sep 7th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 1338 others
0 customers following this

Timeline

GetHuman1106543 started working on this issue
Sep 7th, 2018 4:22am