WATER SOFTENER MASTER PROTECTION AGREEMEN

GetHuman-raderr's customer service issue with Sears from August 2018

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The issue in GetHuman-raderr's own words
get them to honor their contract to repair or replace ... We have been Sears customers for over ** years, e have not been treated so shabbily the we are st this time. We purchased a Kenmore water softener along with the Master Protection Agreement. the current renewal expires July ****. The service on this unit has been great over the years. each year the service tech would come do a maintenance check and any repairs needed no problem. On July * **** service was done and repairs made, the tech gave a testing strip, a few days later tested he water and the strip turned purple, called and another appointment was made for July **. Tech came checked the unit and ordered * parts, to date only * part has been received. The contract stipulates that after ** days if all parts have not been received the unit is to be replaced at no cost. We were contacted this morning by Charice ****-***-****, she kept insisting that they will not replace the unit as it was no longer available st Sears, she would send me a form to sign after which a check for $***.** would be forthcoming. I told her I felt that I was being royally screwed because Sears was not honoring their agreement of repair or replace. I found her statement to be untrue as I found the unit on Sears website for $***.**. We are very upset. We want Sears to do what is right and replace the unit. *RALPH DERRICO, ***** E NAVAJO ST, *BARSTOW CA, ***** *-***-***-****
I want it fixed or replaced
Over ** years
I have called every number i could get my hands on and emailed Sears customer cares.
I have an issue with Sears too
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Sears

Sears water softener
Customer service issue
Reported by GetHuman-raderr
Aug 9th, 2018 - a yr ago
I have an issue with Sears too
Fixed
Seen by 17 customers so far
Similar issue to 1037 others
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GetHuman-raderr started working on this issue
Aug 9th, 2018 10:35pm
GetHuman-raderr indicated the issue is not fixed yet.
Aug 10th, 2018 7:52pm
GetHuman-raderr indicated the issue is not fixed yet.
Aug 10th, 2018 7:56pm
GetHuman-raderr indicated the issue is not fixed yet.
Aug 10th, 2018 7:57pm
GetHuman-raderr indicated the issue is not fixed yet.
Aug 10th, 2018 7:59pm
GetHuman-raderr indicated the issue is not fixed yet.
Aug 10th, 2018 8:00pm
GetHuman-raderr indicated the issue is not fixed yet.
Aug 10th, 2018 8:02pm
GetHuman-raderr indicated the issue is not fixed yet.
Aug 10th, 2018 8:02pm
GetHuman-raderr indicated the issue is not fixed yet.
Aug 10th, 2018 8:07pm
GetHuman-raderr indicated the issue is not fixed yet.
Aug 14th, 2018 10:36pm
GetHuman-raderr indicated the issue is not fixed yet.
Aug 14th, 2018 10:42pm