RE: Repair Order **************** Kenmore Elite Dryer. Today the Sears technician could...

GetHuman-russbair's customer service issue with Sears from August 2018

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The issue in GetHuman-russbair's own words
RE: Repair Order **************** Kenmore Elite Dryer. Today the Sears technician could not complete the repair on our new dryer (less than * months old) because his computer told him we had no warranty (and I don't have the $*** to repair it - this is crazy)! Not only do we have the manufacturer's one year warranty but we purchased the Sears Protection warranty when we purchased the dryer in May **** ($***.*** exp *********)! In fact we purchased over $*,*** worth of Sears appliances that day including other extended warranties! What is going on? I am so disappointed in Sears. I hope that you can straighten this out and either get us a new dryer or repair this one as soon as possible! How am I supposed to dry my clothes? Thank you. Russell Baird (***-***-**** or ***-***-**** or landline ***-***-****)* ***** Wingfoot CT, Tehachapi, CA *****

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Sears

Customer service issue
Reported by GetHuman-russbair
Aug 5th, 2018 - 2 years ago
Fixed
Seen by 13 customers so far
Similar issue to 972 others
0 customers following this
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GetHuman-russbair started working on this issue
Aug 5th, 2018 12:55am
GetHuman-russbair indicated the issue is not fixed yet.
Aug 5th, 2018 1:55am
GetHuman-russbair indicated the issue is not fixed yet.
Aug 5th, 2018 6:11pm
GetHuman-russbair indicated the issue is not fixed yet.
Aug 6th, 2018 3:45am
GetHuman-russbair indicated the issue is not fixed yet.
Aug 8th, 2018 2:50am

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