My Kenmore Elite Washer, model * *********** (purchased ********) under Sears Master Pr...

GetHuman758645's customer service issue with Sears from June 2018

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The issue in GetHuman758645's own words
My Kenmore Elite Washer, model * *********** (purchased ********) under Sears Master Protection Agreement, broke down ******. Called Sears for an appt. Appt. was scheduled *******. Service tech came and had to order parts. He scheduled an appt. for *******. On ******* no show, Sears rescheduled my appt.for *******, again no show, Sears rescheduled the appt. for *******. Two service techs came to repair the washer. ******* washer breaks down again. Called Sears for an appt. Got an appt for *******. Service tech shows and cannot repair the washer. He orders more parts and schedules another appt.for *******. Service tech comes ******* doesnot use the parts that were ordered by the previous service tech. Examines the machine and leaves the tub full of water and tells me the transmission is shot and it needs a motor. I reminded him that a motor had been replaced already. He orders one anyway and scheduled another appt.for *******. I am requesting a voucher for a new(not refurbished) washer. I have no confidence that my current washer can be repaired.
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Sears

Customer service issue
Reported by GetHuman758645
Jun 7th, 2018 - a yr ago
I have an issue with Sears too
Fixed
Seen by 18 customers so far
Similar issue to 311 others
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GetHuman758645 started working on this issue
Jun 7th, 2018 2:51am
GetHuman758645 indicated the issue is not fixed yet.
Jun 7th, 2018 2:29pm
GetHuman758645 indicated the issue is not fixed yet.
Jun 7th, 2018 9:41pm
GetHuman758645 indicated the issue is not fixed yet.
Jun 7th, 2018 9:41pm