TO whom it my concern .My names is arzolia Jeffries. I am sending this email because...

GetHuman706635's customer service issue with Sears from May 2018

Help with my Sears issue
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman706635's own words
TO whom it my concern .My names is arzolia Jeffries. I am sending this email because . On ********* I was at the Winston Salem NC store. I put a pressure washer on layaway . I put ** dollars in cash on layaway at this time . on ********* I made my first payment for $ **.** with my bank card in the store. the next payment was due on ********* for $**.** I made this payment with my bank card in the store. the next payment was due on ********* so I paid off the layaway in full $***.** with cash money. I told the manger that I would like to return the item because I found one cheaper. he said ok . so he took my receipt to the back of the store when he return he gave me my receipt and said that they would put money back on my bank card in a few days . so I did not see the item at all. they didn't put my money back on card . two weeks later I return too the store with my receipts ask for my refund . the floor manger took my receipt to the back of the store . he return a said that the item was pick up on ********* .so I can not give you a refund . I told him that I did not pick up this item .so I ask him to check the store cameras to see who pick up this item. so I have contacted your corporate every week about this problem they say that are taking care of matter so nothing has been done about this as of today.
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Sears

Customer service issue
Reported by GetHuman706635
May 22nd, 2018 - 6 mons ago
I have an issue with Sears too
Fixed
Seen by 12 customers so far
Similar issue to 293 others
0 customers following this
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Timeline
GetHuman706635 started working on this issue
May 22nd 1:25am
GetHuman706635 indicated the issue is not fixed yet.
May 25th 2:26am
GetHuman706635 indicated the issue is not fixed yet.
May 25th 4:18pm
GetHuman706635 indicated the issue is not fixed yet.
May 25th 4:20pm
GetHuman706635 indicated the issue is not fixed yet.
May 25th 9:26pm
GetHuman706635 indicated the issue is not fixed yet.
May 27th 12:24pm
GetHuman706635 indicated the issue is not fixed yet.
Jun 3rd 8:55am
GetHuman706635 indicated the issue is not fixed yet.
Jun 3rd 10:38pm